Reporting to the Assistant Dean of Financial Aid, the Associate Director of Financial Aid will jointly oversee day-to-day financial aid operations for the MBA, MS, PhD and EMBA programs at Columbia Business School. The Financial Aid Office handles over $90 million dollars in aid annually. As part of daily operations, the Associate Director will counsel students, liaise with relevant offices in the Business School and the University, and perform other related duties as assigned. S/he is expected to manage multiple projects with changing deadlines under time constraints and pressure and oversee the work of others.
Counsels and advises prospective and current students on Financial Aid policies and procedures, Financial Aid programs, eligibility criteria, application procedures, costs, repayment plans, and related issues, providing individualized information to the individual needs and situation each student. Assists with daily correspondence to students via telephone and email.
Reviews, evaluates, processes and awards all students seeking financial aid. Interfaces with students to resolve issues concerning Financial Aid applications, disbursement of aid, payments, account HOLDS, and living expense refunds. Evaluates scholarship applications for the determination of need and eligibility for institutional aid. Under the leadership of the Assistant Dean, implements financial aid packaging policy.
Processes loan applications, adjustments, reconciliation, and returns for 2,000+ students. Manages office workflow by creating audit, compliance, clean-up, and other reporting features. Assures communication and implementation of Business School policy and federal and private loan programs.
Utilizes the university's system reporting tools to develop and execute reports for compliance, tracking, analysis, and quality assurance. Builds reports in excel using advanced forecasting formulas. Revamps, maintains and updates the School's Financial Aid website, scholarship applications, electronic Financial Aid application forms, acting as a liaison to the Business School technical team, Admissions Systems Analyst and Marketing and Communications teams as needed.
Maintains liaison relationship with the offices of central Student Administrative Services, University Financial Aid and the Office of the Registrar for the resolution of systems issues, loan origination, and disbursement issues and student billing problems.
Manages the Veteran applicant pool. Maintains a list of Veterans applying for educational benefits to ensure correct and timely certification, monitors disbursement of Veterans benefits and acts as a general liaison with University Manager of Military and Veterans Benefits.
Works closely with Assistant Dean on crafting best in class communications and messages to the students. Documents/digitizes documentation of technical responsibilities (building electronic forms, Financial Aid To-Do List updates). Maintains a paperless office and process flow operation, online tool creation for loan repayment, tuition bill estimation, EMBA calculators, etc. Creates and maintains batch packaging and document tracking solution.
Maintains awareness of the latest developments in financial aid, including federal regulations and new technology, through publications, professional organizations and continuing education programs. Trains and supervises staff on Financial Aid technology matters. Provides regular training in loan certification, loan adjustments, and other administrative procedures.
Participates in financial aid workshops and admissions events for prospective and admitted students. Assist with daily correspondence to students via telephone & email.
Assists with other activities such as reporting and monitoring, and special projects as needed.
Bachelor's degree and/or its equivalent required. Minimum 3 years of related experience required.
Advanced knowledge of Excel. Must have exceptionally strong communication and counseling skills to interact effectively with students, faculty, administrators, and executives in the academic, corporate and foundation communities. Expected to manage multiple projects with changing deadlines under time constraints and pressure, and oversee work of others.
Advanced degree preferred. Previous financial aid experience strongly preferred. System knowledge and experience preferred. Proficiency with Powerfaids, including administration and report modules highly desirable. Ability to operate additional financial aid software programs and external systems and web page content management system highly desirable.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 504224
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.