Reporting to the Senior Director of Marketing, Communications, and Outreach and receiving work lead direction from the Web and Data Specialist, the CRM Administrator is responsible for assisting in the development and maintenance of the Salesforce CRM (customer relationship management), including integrations between various campus systems/databases and third-party applications/add-ons for the College of Professional and Global Education (CPGE) in support of its outreach and programs.
This position works on day-to-day CRM related tasks, as well as long-term planning and strategy development to improve the CRM and incorporate new functional implementations. The CRM Administrator is largely responsible for the maintenance of CPGE CRM, ensuring data quality, and end-user support. Responsibilities include configuring CRM modules, workflows, forms, fields, views, reports, and dashboards to systemize CPGE business processes on the CRM.
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Internal Number: 25218
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