Based on Priority, work on Incidents and Requests assigned to the team.
Open/update cases on the ticket system while keeping users up to date on the current status.
Monitor and review unassigned requests escalated by other teams.
Handle Desktop PC, Laptop, Mobile requests.
Log all hardware changes on asset management system.
Keep track of Hardware & Accessories Inventory
Handle new system or application implementations including DR.
Create and update IT documentation.
Execution level Project management tasks.
Trading floor support for relevant technologies (dealer phones, etc).
Requirement (Qualification/ Years of Experience/ Skill / Knowledge)
Minimum 2+ years with hands-on experience in IT helpdesk or desktop support position.
Proficient in Basic Network troubleshooting, supporting Windows 10 and Office 365 technologies.
Knowledge on writing scripts or macros will be an advantage but not mandatory
Strong desire to learn in a fast-paced environment, common sense approach to support.
Excellent communication skills and customer focused mentality.
Responsible and committed team player with strong interpersonal skills.
Good command of both written and spoken English.
Excellent troubleshooting skills, able to follow processes and procedures.
Work in shift and rotation base. (Monday to Friday, 8:00am to 5:00pm / 9:00am to 6:00pm / 10:00am to 7:00pm)
Occasionally required to work on Japan Public Holidays and Weekends
Fluent in Japanese language
Societe Generale is one of the leading financial services groups in Europe. Present in over 50 countries across Europe, the Americas and Asia. Societe Generale provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.
All our positions are open to people with disabilities
Job code: 19000SG8
Business unit: Societe Generale Securities Japan Limited
Starting date: 18/11/2019
Date of publication: 23/10/2019
Internal Number: 6724139
About SOCIETE GENERALE
eFinancialCareers is a career site specializing in financial services.