Director of Sales Technology leads ourSalesforce CRM practice, which provides our clients, Sales and Servicesolutions through strategic, integrated implementation on the SalesforceFinancial Services Platform. The role requires managing both a large/complexagenda and partnering with multiple senior stakeholders across JPMorgan Chasealong with overseeing the team that implements these solutions. In this uniqueposition, within the Digital organization, the goal is to develop Sales andService platforms for our frontline and make it easy and awesome to become aChase customer and grow with Chase. The expectation is to connect the customerjourneys in unassisted digital channel with the assisted channel in thebranches. Our Director of Salesforce CRM will have the opportunity to scale analready established practice as a CoE and make a big impact. We are leveragingdata and analytics to help our customers make the most of their money andenable our Bankers to best service our customers. In terms of impact, it meansengaging with over 50 MM customers and a frontline of ~ 40,000 Bankers in thebranches and solving for some of the top strategic priorities in a customercentric manner. The Director of Salesforce CRM is a member of the managementteam.
As asenior leader in Software Engineering, you will combine your years of provenexpertise with a never-ending quest to create innovative technology. You'lllead a highly inspired and inquisitive team of technologists who are alreadydeveloping and deploying applications to the highest standards. With your deepknowledge of design, analytics, development, coding, testing and applicationprogramming, your team will raise their game even more, meeting your standards,as well as satisfying both business and functional requirements. Yourexperience in one or more technology domains will help solve complex andmission critical problems, internally and externally. As a constant learner andearly adopter, you're already embracing leading-edge technologies andmethodologies; your example encourages others to follow suit. In addition tocreating solutions with your in-house team, you'll also work alongside our teamof technologists from around the world who are just as dedicated as you are.
Responsibilities: · Leadthe team by generating a vision, establishing direction, motivating members, creatingan atmosphere of trust, leveraging diverse views · Continueto refine the governance model for managing Information Security in Public& Private Cloud · Asthe Technology leader of the CoE, provide subject matter expertise on sales andservice cloud, solution design, development and testing · Leverageacumen to understand business problems and trends while developing anddelivering core Salesforce solutions anchored in a strong understanding of theoverall Salesforce ecosystem. · Strongengineering background with good understanding of Apex and other lightningcomponents. · Requiregood understanding of domain driven design and microservices leveragingtechnologies like Kafka and Cassandra. · Knowledgeof additional frameworks like Spring boot, Spark is a definite plus. · Managea team of Salesforce Engineers and Business Analysts. · Managebusiness expectations and scope throughout the project lifecycle byconsistently communicating clearly and leading stakeholder meetings asnecessary · Continueto develop and document both processes and methodologies to help expand the CoEand help the team improve both accuracy and efficiency · Multi-disciplinedprofessional with Bachelor's degree and expertise in "change the firm" and "runthe firm" disciplines · 5 years' experience as a Director within the Salesforce platform, preferably withCRM focus · Strongunderstanding of the Salesforce Sales, Service and financial service platforms · Aptitudeto lead and grow a team · Provenrecord for problem resolution and successful completion of complex projects ontime · Excellentlogical reasoning and analytical skills · Demonstratedprofessional writing/communication skills · Strongorganization, interpersonal and management skills · Passionateabout the digital landscape with desire for continuous learning and development · Teamplayer that is able to work with diverse groups across an organization · Salesforcecertifications and consulting experience are strongly preferred.
Our Consumer & Community Banking Groupdepends on innovators like you to serve nearly 66 million consumers and over 4million small businesses, municipalities and non-profits. You'll supportthe delivery of award winning tools and services that cover everything frompersonal and small business banking as well as lending, mortgages, creditcards, payments, auto finance and investment advice. This group is also focusedon developing and delivering cutting edged mobile applications, digitalexperiences and next generation banking technology solutions to better serveour clients and customers.
When you work at JPMorgan Chase & Co., you're not justworking at a global financial institution. You're an integral part of one ofthe world's biggest tech companies. In 14 technology hubs worldwide, our teamof 40,000 technologists design, build and deploy everything from enterprisetechnology initiatives to big data and mobile solutions, as well as innovationsin electronic payments, cybersecurity, machine learning, and cloud development.Our $9.5B annual investment in technology enables us to hire people to createinnovative solutions that will not only transform the financial servicesindustry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills ofevery employee, and we're building a technology organization that thrives ondiversity. We encourage professional growth and career development,and offer competitive benefits and compensation. If you're lookingto build your career as part of a global technology team tackling bigchallenges that impact the lives of people and companies all around the world,we want to meet you.
Internal Number: 6710621
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