Charles Schwab Digital Services (DS) is responsible for delivering innovative, best-in-class solutions. We are obsessed with solving customer needs. We want every interaction to be simple and easy. We collaborate with user experience and design, business and technology partners across the enterprise to build software experiences our users' are passionate about. Our mission is to significantly advance Schwab's digital and data capabilities to drive firm growth, client loyalty, and operating leverage.
The Senior Manager, Digital Services Risk Programs, works closely with 1st line risk, 2nd line Risk, and key business stakeholders to develop key programs that enable transformation and risk management at scale.
What youre good at
This role will partner and collaborate with Compliance and Operational Risk Management, as well as Business Operations, IT, Internal Audit, and Regulators, to support risk and compliance based initiatives across Digital Services. You will be responsible for the design, development, oversight, and maintenance of risk programs that enable the Digital business to execute against their objectives while enhancing our internal control environment.
The implementation, development and maintenance of Digital Service's risk management programs.
Responsible for the inventory of processes, development of new processes, and enhancement to existing risk management processes
Responsible for the governance, maintenance and enforcement of the organization's operating procedures and platform workflows.
Presents dashboard reports to communicate the relative effectiveness of the control infrastructure and identify potential trends and themes by using internal and external incident data to develop a more proactive and anticipatory approach to risk management.
Ensures ongoing data analysis of risks, vulnerabilities, and market trends to compare internal performance to industry standards and best practices.
Keeping current with risk management practices and regulatory trends in order to identify program gaps and recommend enhancements;
Ensuring that policies, procedures and processes are fully documented;
Develop strategies to integrate change, especially behavioral change, throughout the organization;
Work with various process owners to create and update process documentation, flowcharts, and process risk assessments;
Provide additional analytics support for business decision making and act as a consultant at the program level to provide recommendations to the DSRM leadership team, based on data, analysis, and business implications
Develop good understanding of the systems and their capabilities
Accountable for defining, planning, orchestrating, and delivering a given strategic initiative including business, operational, and information technology deliverables
Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
Ensures end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit
Develop recommendations and provide ideas for process improvements; and
Performs all other tasks as needed.
What you have
Bachelor's degree required, Master's preferred
Experience working in a highly regulated environment and interfacing with regulators and auditors
Preferably 7+ years of experience in an IT, Project Management, Operational Risk Management, Compliance, and/or IT auditing role
Strong foundation in Project & Risk Management
Previous experience in the Financial Services industry
Demonstrated success working within Risk Management Programs
Knowledge of law and regulations surrounding the financial services sector is a plus
Ability to recognize barriers and resolve them effectively
Ability to adjust communication style/content to interact with IT, business professionals, and regulators
Strong interpersonal, analytical, problem-solving, prioritization, facilitation, influencing, organizational skills and attention to detail
Experience with technical writing or development of formal policies and/or procedures
Experience in the mapping of processes, risks, and controls.
Experience developing a framework and standards to independently monitor and evaluate risk and controls.
Experience working with regulatory bodies such as the OCC, SEC, or FRB.
CISA, CRCM, CIA, CCSA, CRM, GRC, or other risk/compliance certifications.
Internal Number: 6659090
About Charles Schwab
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