Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
About the Group
Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States. We offer a full range of products and services to meet clients' unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.
Wells Fargo Advisors serves clients' advisory, brokerage, and financial needs through comprehensive planning and advice, investment management, portfolio monitoring, estate planning and other services. One of the nation's largest retail brokerage businesses, Wells Fargo Advisors combines the capabilities of a large, national company with the culture of a small, regional firm through its commitment to Financial Advisors and relationships with clients.
About the Role
Manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections. Directs nonexempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects. Manages ongoing processing efforts and is accountable to manager for unit budget.
Key responsibilities will include:
Directly manage teams comprising Team Lead/ Supervisors / Work Directors and/or Operations Managers
Plan, execute and be responsible for people, process and other line of business goals
Interacts and/or negotiate with senior level business partners in WF US and EGS
Decisions made at this level are critical and have potential impact towards the EGS & WF overall financial position
Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements
Take a lead role in developing and implementing best practices
Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
Develop metrics to measure growth and performance of the department
Interface with India and stateside managers on production, quality and security guidelines
Conduct performance reviews
Interpret complex data and create Business MIS
Focus on continuous improvement
Assistance on any Transitions
May lead complex cross-enterprise projects resulting in enterprise wide implementation
Support in process expansion, staffing and new hire training
Market Skills and Certifications
Bachelor's Degree Graduate
Contact center background
5+ years of financial services industry experience
Background in Brokerage is preferred
Prior experience as a Manager
Exhibits solid numerical and detail oriented skills
Good LOB management skills
Good team management skills, problem solving skills, time management skills
Good Communication, planning. organizing and team leading skills
Should be willing/flexible to work in rotational shifts or night shifts if required
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 6647629
About Wells Fargo
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