This role will assist the Issues Management Manager in the execution and maintenance of centralized issues management processes on a team that will be responsible for the oversight, reporting and validation of all 1LOD and 2LOD assigned issues. This role is responsible for providing effective oversight of the Bank's Issues Management Policy from vetting potential issues to issue entry into the Archer system to monitoring progress made toward issue resolution culminating in the validation of each issue upon completion to support closure per management assertion. This position is a key role within the Bank to ensure timely resolution of issues to mitigate all categories of risk. This role will be responsible for communicating issue trends to management throughout the Bank via report development and other communication channels. The role is critical to managing issues by ensuring business lines and second line of defense partners accomplish their resolution plans satisfactorily. Additionally, this role acts as a liaison between issue sources and the business lines/second lines of defense to ensure timely completion of issue resolution and demonstrate sustainability of controls to protect against repeat issues. The emphasis for role is successful closure of open issues within established time frames and without repeat incidence.
Provides thought leadership on issues management and validation through appropriate risk mitigation techniques.
Assist in the development of issues management strategic oversight throughout the Bank.
Successfully executes on issues management processes to fulfill department responsibilities and objectives.
Communicates clearly and effectively with process stakeholders regarding department processes.
Apprises Bank executive, senior and front-line management of current issues and trends.
Assists with responses to issues raised by regulators and internal auditors to ensure milestones are appropriately considered, control additions/adjustments are commensurate with the risk, and timelines are appropriate to achieve desired sustainable results.
Assist with the creation and implementation of the Bank's Issues Management Communication Protocol.
Participate in and/or facilitate regular meetings with issue sources to ensure open communication and transparency on issue status.
Ensure Archer fields are appropriate and adequate to address reporting in accordance with risk taxonomy and root cause analysis.
Provide reporting to all relevant Tier I, II, and III risk committees of all emerging issue trends identified by regulators and internal audit.
Ensure appropriate Board level reporting of all Bank issues trends and status.
Maintains the Bank's Issues Management Policy and department procedures.
Bachelor's degree in Business-related field required; relevant graduate degree preferred.
5+ years of financial services industry experience with a minimum of 2 years in a role directly interacting with senior executives and/or business line leaders.
5 or more years of demonstrated team leadership ability with experience accomplishing positive outcomes while instructing a team of high performers.
Demonstrated experience collaborating with management to influence decisions and promote successful issue resolutions.
Experience with the most complex issues experienced by mid-sized banking institutions.
Strong negotiation and influencing skills.
Strong dedication to ethics and integrity and demonstrated ability to produce high quality results and meet deadlines despite competing priorities.
Specific knowledge of risk management frameworks, audit risk assessments, corporate governance, process improvement, project management, bank operations, products and services, and/or regulatory environment and expectations preferred.
Preferred prior experience in Centralized Issues Tracking and RSA Archer.
Preferred prior experience in auditing or other risk-focused discipline.
Internal Number: 6627599
About Texas Capital Bancshares Incorporated
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