The ServiceNow Programmer Analyst II is responsible for the design, configuration / development, automated test plan development, documentation, release and support of ServiceNow functionality. ServiceNow modules in use at Boston University include Incident, Problem, Change, CMDB, Project, Resource, Catalog Request Items, Release, Enhancements & Defects, Automated Testing Framework, Security Operations and Customer Service Management. The ServiceNow Programmer Analyst II is a professional role that will work on multiple projects, enhancements, and defect resolution as a developer or as a subject matter expert. This individual should have knowledge of the system development life cycle. This position will share responsibility for operational support and maintenance of ServiceNow functionality currently enabling university processes including quarterly patches and annual upgrades, with the other members of a small tight-knit team. This position offers an opportunity to work in all stages of the software development life cycle and will provide a variety of tasks on a week to week basis as a member of a dynamic and energetic team.
Bachelors Degree in Computer Science, Information Systems, or another related field with 1+ years of experience with ServiceNow configuration preferred. 5+ years of experience or formal training in ServiceNow may be substituted for a degree. Candidates holding more advanced degrees or with more than minimum experience looking to learn ServiceNow as a new skill are also welcome to apply. ServiceNow Administrator training strongly preferred. Certification welcome, but not required. Experience designing and implementing ServiceNow functionality or other comparable service management system preferred. Familiarity of project management concepts and frameworks such as waterfall, Prince 2, Scrum. Must be willing and able to follow established processes and procedures for design reviews, estimating, documentation, testing, and deployment activities. Experience working on projects/issues of simple to medium complexity. Excellent oral, written and presentation communications skills required. Ability to self-teach from documentation, existing code, and online training materials will be key factors to success in this position. Familiarity with ITIL terminology and processes a plus. Certifications in ITIL welcome. Promotes a team environment that values, encourages, and supports differences. '
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Internal Number: 0629/ist
About Boston University
Boston University is no small operation. With over 33,000 undergraduate and graduate students from more than 140 countries, 10,000 faculty and staff, 16 schools and colleges, and 250 fields of study, our two campuses are always humming.