JOB SUMMARY: Manages the Parking Enterprise Fund to ensure parking revenues offset expenditures and long-term debt. Develops, plans, manages, supervises and implements capital projects and rate studies to provide a high-quality parking program for the City. Plans, maintains, and operates parking structures, metered parking, parking districts and on-street parking. Promotes parking, excellent customer service, and enforcement of parking regulations in downtown and in neighborhoods. Researches policy and makes recommendations. CLASS CHARACTERISTICS: This single-position classification is responsible for the management of the City's parking division and is responsible for the City's on and off-street parking facilities, planning, operations, and maintenance. This classification is distinguished from the Deputy Director of Public Works by the latter's overall managerial accountability for a comprehensive transportation division. This classification is distinguished from the Parking Services Supervisor in that the latter is responsible for supervising and coordinating day-to-day operations of the City's parking system.
SUPERVISION RECEIVED AND EXERCISED: The Parking Program Manager receives general direction from the Deputy Director of Public Works or Director of Public Works within a broad framework of policies and procedures and established organizational values and processes. Direct supervision is provided to the Parking Program Supervisor and the Supervising Administrative Assistant.
EXAMPLES OF DUTIES:
EXAMPLE OF DUTIES AND RESPONSIBILITIES: (Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)
Acts as the City's representative for the parking program to the Downtown SLO, Chamber of Commerce, Cal Poly, resident groups, other business, professional, and community groups, and the public.
Analyzes, forecasts, formulates, and administers a balanced Parking Enterprise Fund with multiple programs and funding sources for preparation of the revenue and expense sections of the annual City budget and quarterly financial statements.
Ensures a balanced budget with enough revenues to meet ongoing and long-term expenditures.
Conducts public information outreach to set rates.
Coordinates the promotion and marketing of parking opportunities in the city.
Promotes the use of structured parking Downtown in compliance with existing and new ordinances in the City as well as the use of alternative transportation during busy parking facilities usage.
Researches, plans, organizes, coordinates, and administers goals, objectives, policies, priorities, and regulations related to the development and management of parking programs and projects within the City.
Prepares and evaluates responses to Requests for Proposals (RFP) and Invitations For Bids (IFB) for contract services that include but are not limited to: coin collections, citation processing and payment, elevator maintenance, lot and structure security, and cleaning, landscaping, and uniforms.
Manages the performance of contractors selected to ensure high level of service is achieved.
Manages, implements, updates, and maintains the City's Access and Parking Management Plan.
Prepares reports related to parking issues and makes presentations to the City Council, City commissions, Downtown SLO, community organizations, and other stakeholders.
Researches and proposes recommendations for innovative use of technologies to solve parking and access issues for the City and community.
Reviews plans, specifications, designs, and cost estimates for a variety of parking projects in coordination with City engineers and/or contractors; may serve as project manager on capital improvement projects and environmental studies.
Plans, organizes, administers, reviews and evaluates the work of staff; provides training and policy guidance and interpretation to staff.
Develops and reviews policies as directed by Council related to the development and improvement of parking facilities in the City's Downtown and other areas; coordinates and oversees parking needs assessments.
Interprets, explains, and enforces regulations, ordinances, and policies to developers, contractors, representatives of other agencies, and the public.
Adjudicates parking citation administrative reviews, oversees administrative parking hearing process, and municipal court parking appeals.
Manages the City's Residential Parking District program in the neighborhoods.
Assesses parking issues and concerns in neighborhoods and develops solutions to resolve issues and enhance overall quality of life.
Performs related duties similar to the above in scope and function as required.
KNOWLEDGE AND ABILITIES: Knowledge of:
Principles and practices of project management.
Principles and practices of promotion and marketing of services.
Principles and practices of customer service.
Operations, services, and activities of a parking program.
Maintenance requirements of parking lots and structures.
Principles and practices of parking management and management of capital improvement projects.
Applicable laws, programs and ordinances regarding parking regulation and management.
Principles and practices of budget development and administration sufficient to develop and administer multiple complex budgets with various funding types in a public agency setting.
Analytical processes and written and verbal report preparation techniques.
Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
Principles and practices of employee supervision, including work planning, assignment, review and evaluation and the training of staff in work procedures.
Computer applications related to the work.
Standard office practices and procedures, including the use of standard office equipment.
Effectively communicate to resolve conflict and promote parking services and programs to the public, business owners, visitors, and tourists.
Coordinate multiple projects at one time.
Prepare clear and concise reports, correspondence, policies, procedures and other written materials.
Use tact, initiative, prudence and independent judgment within general policy and legal guidelines.
Effectively represent the City in contacts with contractors, governmental agencies, community groups and various business, professional, regulatory and legislative organizations.
Work in a team atmosphere and participate on a variety of departmental and City-wide committees to enhance the provision of all City services.
Manage, direct, coordinate and perform complex tasks, often with competing priorities.
The ability to work independently and in teams.
Plan, organize, administer, review, evaluate and personally participate in programs and capital improvement projects to improve parking within the City.
Prepare, analyze and recommend parking fees, fines, loading zones and enforcement programs.
Communicate clearly and concisely, both orally and in writing.
Plan, organize, assign, coordinate, supervise and evaluate the work of assigned City and contract staff.
Interpret, apply and explain complex laws, codes, regulations and ordinances.
Prepare and administer public agency budgets and contracts.
Work in a standard office setting.
EDUCATION AND EXPERIENCE: Graduation from a four-year college or university with major course work in business or public administration, urban planning, civil engineering, or a field related to the work; and Four years of professional experience in an administrative, program or project management, engineering, planning, or parking role, including two years in a supervisory role. or An equivalent combination of education and experience. Possession of an advanced degree and experience in a public agency setting are desirable. POSSESSION AND MAINTENANCE OF:
A valid California class C driver's license and a satisfactory driving record.
THIS POSITION WILL BE REQUIRED TO COMPLETE THE FOLLOWING BEFORE A FINAL OFFER IS MADE:
The San Luis Obispo area presents a unique combination of rural living and a sophisticated cultural environment. Nestled among the hills, lined with creeks, and close to the ocean, the City offers a delightfully mild climate and small-town charm to the residents who have chosen it for the quality of life and “sense of place.” San Luis Obispo (“SLO” to its residents) is situated in the beautiful Central Coast Region of California, midway between San Francisco and Los Angeles. Community assets also include Cal Poly San Luis Obispo, one of the nation’s highest ranked universities, and Cuesta College, which serves more than 11,000 students at the community college level. SLO’s downtown was named the Best Downtown in the West by Sunset magazine, and the city is frequently found on many state and national lists as one of the best places to live. The downtown has also been transformed and benefited from major re-investment by due to a public-private partnership program requiring retrofit of unreinforced masonry buildings. The community has a low crime rate, clean air, excellent schools and many outdoor and cultural activities. With all this to offer, it is no wonder S...LO received recognition as the “happiest” city in North America in Dan Buettner’s book Thrive.
SLO is a Charter City governed by the Mayor and four Council Members who are all elected at-large. The Mayor serves a two-year term and functions as an equal member of the Council while Council Members serve four-year staggered terms. SLO operates under the “Council-Mayor-City Manager” form of government with the Council appointing the City Manager and City Attorney.