| General Summary/Purpose: The Data Operations Manager will manage the data collection of employment outcomes for students in all degree programs of the Johns Hopkins Carey Business School. These employment outcomes are a key performance metric for the school and therefore obtaining and monitoring completion and integrity of the data is a critical function. The Manager will actively create and execute a strategy for all data collection, research monitoring, and tracking of post-graduate career outcomes for all degree programs. The manager will also be responsible for metrics reporting to be used for production of career outcome publications and summaries for the Assistant Dean, Career Development and other school leaders.
The position will work closely with the staff of Career Development to become familiar with the student population. The position will also work closely with the Office of Institutional Data & Analytics for complex data analyses that requires interpretation. Specific Duties & Responsibilities: Employment / Career Outcomes Data Collection and Interpretation - Launch and manage the Career Outcomes Questionnaire/First Destination Survey to each graduating MBA and MS class on a defined schedule aligning with varying graduation dates.
- Ensure timely launch and regular touchpoints to encourage an optimum response rate.
- Follow-up with graduates via in-person contact, telephone conversations, email, social media avenues, and other tracking databases to track all career outcomes progress.
- Record career outcomes communication and relevant information in CDO database/CRM for audit purposes.
- Interpret data to identify positive and negative trends and synthesize information to inform micro level approaches to student intervention, prior to data collection closing to ensure optimum response rate results.
- Regularly obtain and track items such as educational/career milestones, employment verification, and other key data points via electronic databases.
- Develop and maintain a process manual for CDO to ensure necessary procedures are documented for data quality control related to employment outcomes.
- Flexibility to work evening hours periodically in order to conduct research follow-up calls during hours when students/alumni are most likely to be available.
Communication and School Collaboration - Educate and work closely with school staff both domestically and globally to ensure that any job status information communicated by a student is tracked in the survey and/or in CDO database.
- Coordinate closely with Sr. Business Analyst supporting the CDO career development job and internship systems and CRM databases.
- Maintain ongoing collaboration with key school partners (Academic Advising, Admissions, Alumni Development, Academic Programs, Marketing, Office of International Students, Office of Institutional Data & Analytics, Registrar, Student Services) to develop a culture of all students reporting career outcomes as a requirement.
- Establish and run data collection program in collaboration with the Registrar's office to ensure all students picking up regalia/graduation tickets are asked to participate in survey.
- Alert Career Development Office staff and coaches to student/alumni progress, or lack thereof, as needed.
- Work closely with the global team based internationally to align efforts and use resources to improve data collection efforts with alumni who return to their home country post-graduation.
- Work closely with the Office of International Services to ensure quarterly OPT data reports are integrated into career outcomes data.
- Interface with the Office of Institutional Data & Analytics on all data collection, reporting functions, and documentation efforts to ensure timely, consistent, and accurate data collection and reporting occurs year-round.
Minimum Qualifications (Mandatory): - Bachelor's degree required
- Minimum of 3 years' professional work experience in an analytical role, with proven project management experience required.
- Additional education (Master's level) may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications: - Master's degree preferred.
- Experience working in higher education preferred.
Special Knowledge, Skills, and Abilities: - Strong oral and written communication skills.
- Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication.
- Strong working knowledge of all Carey divisions and programs, or ability to quickly learn.
- Strong working knowledge of admissions, registration, student accounts, and graduation procedures.
- Excellent listening skills.
- Highly attentive to detail.
- Ability to be creative and use social media and other systems to track employment.
- Demonstrated ability to work collaboratively with multiple stakeholders with vested interest in sensitive data.
- Ability to work well autonomously, be self-directed, and manage workload independently.
- Ability to embrace change positively.
- Evidence of self-motivation and willingness to be a team player; adaptable to shifting priorities while maintaining a positive learning environment.
- Strong planning and organizational skills.
- Ability to gather and analyze data for informed decision-making.
- Has strong working knowledge of computer programs and accessing internet applications: Student Information Systems, Salesforce/other electronic tracking databases, Survey tools (e.g. Qualtrics, Survey Monkey, etc.), Microsoft Office products (Excel, OneNote, Word, PowerPoint), Google applications, and Internet Explorer.
Classified Title: Data Analyst
Working Title: Data Operations Manager
Role/Level/Range: ATP/03/PB
Starting Salary Range: Commensurate with Experience
Employee group: Full Time
Schedule: Monday-Friday 8:30am-5:00pm
Exempt Status: Exempt
Location: 46-MD:JH at Harbor East
Department name: 60000052-Career Development Office
Personnel area: Carey Business School The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer
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