Academic Technologist Hardware - ACCC (Job ID #122059)
Academic Computing and Communications Center
University of Illinois at Chicago
The Academic Computing and Communications Center at UIC is seeking an Academic Technologist - Hardware.
The Academic Computing and Communications Center is an agile organization, with a collaborative and team centered environment that provides IT leadership, academic technology infrastructure and services at University of Illinois at Chicago. We excel at supporting 40,000 staff, faculty and students across a diverse and comprehensive university in the heart of Chicago. Our services include campus wide networking, teaching and learning, identity and access management, communications, research computing, IT security, application development, web services, compliance and more.
Under the direct supervision of the Manager of Learning Technologies Support, this position is primarily responsible for supporting the academic technology installed in formal and informal learning environments, including integrated multimedia systems, computer stations, and printers. The focus for this position is on providing second-tier troubleshooting support for these systems, escalation of higher level incidents to respective responsible parties both internal and external, and associated task assignment and training for a student employee team. Additional duties include responsibility for routine preventative maintenance checks of supported systems installed in UIC learning environments, following defined office processes and suggesting improvements for those processes, and providing various general services to the clients of the office. This position requires use of a mobile phone for communication with team members and to address service emergencies.
Key Responsibilities / Duties:
Assist clients in using academic technologies, including integrated multimedia, computer, and printer systems, installed in learning environments.
Diagnose equipment problems with academic technology systems in department-supported facilities.
Troubleshoot/escalate incidents and follow through until incidents and problems are resolved.
Participate in cross-training exercises with coworkers to ensure all staff in office can provide a basic level of support for the various services managed by the team.
Task assignment and follow-up for a group of students to ensure quality provision of services.
Participate in the development of associated documentation to ensure efficient service provision and support: internal knowledgebase of procedures for common requests/incidents, training guides, manuals, and how-to documents. Participate in individual or group faculty development workshops in response to faculty needs.
Perform other related duties and participate in special projects as assigned.
Minimum Acceptable Qualifications
1. High school diploma or equivalent 2. A minimum of 1 year professional experience supporting Academic Technologies which includes; demonstrated experience supporting and maintaining academic technologies utilized in teaching and collaboration in both classroom and web based environments. Support includes but not limited to learning management systems and integrated multimedia systems (e.g. Crestron/AMX/Extron-controlled audiovisual systems including elements such as projectors, LCD displays, computers, speakers, scalers, digital signal processors, etc). 3. Demonstrated knowledge of the operation, troubleshooting, and maintenance of integrated multimedia systems (e.g. Crestron/AMX/Extron-controlled audiovisual systems including elements such as projectors, LCD displays, computers, speakers, scalers, digital signal processors, etc) or public use computer or printing stations is required.
Fully complete all sections of the online application including adding your full work history with specific details of your duties and responsibilities for each position held.
Please upload all valid certifications and transcripts within the document section of your online application.
All civil service positions require an exam. The exam for this position is a Credentials Assessment. You will not be required to report in person for this exam.
Credential Assessment Exam Scoring Information: You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.
If a degree or college course work is required, please upload transcripts
Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.
If your educational institution provides electronic transcripts, please have them sent to email@example.com
If your educational institution doesn't provide electronic transcripts, they must mail the transcripts to:
University of Illinois at Chicago Recruitment and Staffing Human Resources Building Room 109 715 S. Wood Street M/C 862 Chicago IL 60612 Attn: IT TEC ASC ITD ACCC
When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.
If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.
For fullest consideration, the above mentioned requirements must be submitted no later than 11/15/2019.
We appreciate your interest in employment at the University of Illinois at Chicago.
The University of Illinois is an Affirmative Action/Equal Opportunity Employer.
This position requires Illinois residency within 180 days of the hire date.
The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
Internal Number: 122059
About University of Illinois at Chicago
Located in the heart of one of the world’s great cities, the University of Illinois at Chicago is a vital part of the educational, technological and cultural fabric of the region. As Chicago’s only public research university with 30,000 students, 15 colleges, a hospital and a health sciences system, UIC provides you access to excellence and opportunity.