Job Title: Specialist, Advising and Student Support
Department: Advising & Student Support Srv
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Monday - Friday; 8AM - 5PM
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. The City
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
The Advising & Student Support Specialist provides general administrative and clerical support for the department. This position utilizes basic or advanced office skills depending upon position assignment and skill level demands. The incumbent is typically assigned to work within a given department, division, or other area and therefore assumes responsibility for administrative and clerical tasks specific to their assignment. The employee may be reassigned, however, as required to meet the College's staffing and workload needs, and as skill level and experience increases.
Serves as initial point of contact and screening for visitor access to the Dean and other administrators. Speaks for the Dean and other administrators on routine matters, and resolves and processes complaints and situations not requiring the personal attention of the Dean with a high level of customer service. Serves as a resource for decision making in matters delegated by the Dean. May represent the Dean at meetings or in communications in matters delegated by the Dean. Maintains excellent working relations with the public, students and internal contacts as representative of the Department, and of the Dean and other administrators. Advises and influences students on various matters including students who have been referred to the Deans office.
Performs responsibilities, directly related to the management and general business operations of the Department including coordinating correspondence for the Dean and the division, coordination of travel, coordination of meetings, reservations, agendas and meeting minute distribution, overseeing Division monetary and budgeting transactions, establishing Division procedures, maintaining schedules of the Dean and other Division staff. Originates and creates data fields, spreadsheet criteria, formulas and report formats. Writes and edits data, reports and records requiring the drawing of conclusions and original thought. Develops reporting and record criteria. Stays proficient in current technology and software and seeks out new technologies and software to enhance work and create efficiencies.
Exercises sound judgment and discretion in dealing with matters on behalf of the Dean and other administrators, including assembling, editing and publishing data records, reports, and correspondence. Carries out major assignments in conducting the operations of the Department. Manages capital equipment, acts in place of the Dean and other administrators, coordinates all information flow directed to the Dean, and the Division and performs other responsible administrative responsibilities on behalf of the Division that require the exercising of independent discretion pertaining to matters of significance. Coordinates work and assigns tasks to part-time clerical staff. May provide direction to students and employees on procedures, directives and other routine matters. Provides additional training and support to all Division staff related to Division information, operations, and procedures.
Other Duties and Responsibilities
Attends all required department meetings and trainings. Other duties as required. *Regular, predictable, and punctual attendance is required.
Usual Physical Requirements
While performing duties of this job, the employee frequently sits at a desk, and regularly stands and walks. Frequently talks and hears on the telephone and in person with office visitors. Frequently exhibits close vision requirements when working on the computer equipment. Frequently uses hands to handle and feel, exhibit digital dexterity when performing production typing, word processing and other computer applications. Employee occasionally lifts up to 30 pounds.
Typical Office environment. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities: Knowledge of: business related software, including Microsoft Office applications (Work, Excel, Outlook, PowerPoint); standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; business and legal formats; FERPA. Skill in: typing [35-55 wpm]; application of job software including word processing and spreadsheets; proofreading standard business correspondence and other written documents; customer service; office organization; creating functional report formats; verbal and written communications; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages and fractions. Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; excellent listening skills; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently; maintain confidential and sensitive information; maintain accurate and complete work records.
Associate's Degree in Secretarial Science, Business Office Applications, Administrative Assisting, or closely related field of study. Two (2) years of professional experience. *An appropriate combination of education, training, coursework and experience may qualify a candidate. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2756_1571403404
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.