About Mills College: Located in Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a liberal arts college for women and gender non-binary students, with graduate programs for all genders. Consistently ranked one of the top master's universities and one of the best value colleges in the West by U.S. News & World Report, Mills also has been named one of the Best Colleges in the nation by The Princeton Review. The Mills experience is distinguished by small, interactive classes, one-on-one attention from exceptional faculty, a culture of creative experimentation, and cutting-edge interdisciplinary learning opportunities which empower students to make a statement in their careers and communities. As one of the most diverse liberal arts colleges in the country, we have a strong record of academic success with first-generation students, students of color, Latinx students, LGBTQ students, and other underrepresented students. Mills College has recently become a Hispanic Serving Institution. Applicants with expertise and experience in supporting and promoting success for Latina/o students are encouraged to apply.
Mills College encourages diversity in hiring and particularly welcomes applications and nominations from women, gender non-binary individuals, and minorities. Mills College seeks to recruit and retain a diverse workforce as a reflection of our commitment to equity, inclusion, and social justice and our desire to maintain the excellence of our faculty. In so doing, we offer our students not only the opportunity to learn about varied disciplines but to engage with diverse perspectives and ways of knowing and learning. For more information, please visit https://www.mills.edu/
Summary of Position: Under the general supervision of the Chief Technology Officer, the Director of Enterprise Information Services oversees the planning and support for the management and use of the ERP and associated enterprise applications at Mills College; analyzes business needs and new technology and makes recommendations; develops organizational policies and procedures for hardware and software acquisition and use; and supervises the Enterprise Services team. This position represents Enterprise Services at all levels of the campus, through presentations and facilitation of technology groups and ensures a high level of customer service for end users across the campus.
At Mills College, the SIS/ERP system is currently Ellucian Banner, in place since the mid-90s. Banner is surrounded with a best-of-breed ecosystem consisting of both enterprise and departmental application systems. Some of these are on premise, while many others are in the cloud. These include enterprise systems such as the campus portal (ClassLink), an Identity Management system (Fischer), Single Sign On using Ellucian Ethos Identity, reporting and analytics using Argos, and local applications developed using Oracle Apex. Departmental applications, managed by individual departments, are in use in finance, employee services, curriculum management, admissions, records, student financial services, student life, advancement, etc. Multiple methods of data integration tie all these services together into a complex data ecosystem with the ERP at the center.
The Director of EIS manages the ERP and enterprise applications while supporting data integration with and effective use of departmental applications by different offices at the College.
Duties include the following:
Establish, organize, and implement short- and long-range goals, policies, and operating procedures; monitor and evaluate program effectiveness and effect changes required for improvement.
Develop integrated project plans, implementation schedules, and cost estimates for major, long-term projects; perform periodic cost and productivity analyses.
Manage the use of Banner on campus, including relations with Ellucian and the Banner users communities, staying current on upgrades and roadmaps, coordinating deployment of upgrades, chairing the Banner users group, supporting the optimal use of Banner across campus by working with departments
Serve as lead on enterprise applications related projects. Coordinate enterprise applications support including the review, customization, evaluation, and documentation of applications.
Provide support for identity management operations, diagnosing problems related to authentication and authorization, and managing change requests, in cooperation with the Systems team.
Manage the Mills Resource Portal, including maintaining and deploying new apps, troubleshooting access issues, staying current on new features, and making change requests.
Manage the enterprise reporting tool, Evisions Argos, including testing and deploying upgrades, managing users and security, working with the enterprise team and departmental designers.
Manage and provide best practices support for security to data access, including access to the ERP and other enterprise applications.
Provide support for college wide use of data to enhance a data culture on campus
Be the primary contact and liaison with the Departmental Information Systems Administrators.
Communicate regularly with executive management and administration regarding the status of current project initiatives; obtain executive guidance and approval as required to advance initiatives.
Maintain a broad knowledge of state-of-the-art technology, equipment, and/or ERP systems; participate in professional development activities as appropriate.
Advise and consult on the budget for the EIS group in cooperation with the CTO; analyze and review budgetary and financial data.
Supervise and manage EIS staff including determining work schedules, assigning short and long-term tasks, and completing performance evaluations.
Take appropriate steps to promote and sustain effective working relationships within a diverse and multicultural environment.
Take appropriate steps to promote and sustain the ability of staff members to deliver quality customer service in all aspects of job performance.
Design and facilitate Banner-oriented training for ERP users.
Collaborate with other technical staff, College personnel, and contractors to coordinate activities and programs, resolve issues, and exchange information.
Attend staff meetings; make recommendations regarding new projects and priorities; research and recommend new technologies to keep pace with users needs.
Perform related duties as needed.
Required Knowledge, Skills, and Abilities
Knowledge and Skills:
Knowledge of relational databases and a thorough understanding of ERP systems, preferably Banner, and how other systems interface with it.
Knowledge of database querying tools or languages, such as SQL, Evisions Argos, Microsoft Access
Project management principles, practices, techniques, and tools.
Budgetary concepts and practices.
Applicable laws, codes, regulations, policies and procedures.
Advanced verbal and written communication skills.
Group facilitation, mediation, and conflict-resolution skills.
Federal copyright laws as they pertain to the use of computer software.
Current technological developments/trends in area of expertise.
Strong interpersonal skills and ability to deal effectively in a team environment.
Safety policies, practices, procedures and requirements of the department, College, and Illness & Injury Prevention Plan.
Interpersonal skills using tact, patience, and courtesy.
Oral, written, and organizational skills.
Communicate technical information to non-technical personnel.
Communicate effectively in writing and orally.
Maintain complex records and be able to prepare complete and concise reports.
Time management skills and the ability to handle multiple projects requiring independent execution.
Understand and carry out oral and written directions; work under pressure and deadlines.
Effective communication with other community members, in both individual and group settings.
The ability to promote and sustain effective working relationships within a diverse and multicultural environment.
Establish and maintain effective and productive working relationships within a diverse and multicultural environment.
Establish and maintain an effective customer service orientation towards all persons contacted during the course of job performance.
The ability to promote and sustain the ability of staff members to deliver quality customer service in all aspects of job performance.
EDUCATION AND EXPERIENCE:
Bachelors degree and at least 4 years of experience that is directly related to the duties and responsibilities specified
Or at least 6 years of experience that is directly related to the duties and responsibilities specified
Physical, Mental and Environmental Demands: Work requires both sitting to perform the work and walking to meetings and consultations with other IT colleagues and other members of the community. Some bending and stooping with lifting of light objects. No specific physical demands; everyday risks requiring normal safety precautions; work may involve extended periods of computer use; work area is adequately lighted, heated, and ventilated.
This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.
This is a full-time, exempt position with an FTE of 1.0. Salary is commensurate with experience, and includes an excellent benefits package including medical/dental/vision/life/LTD insurance, 403(b) retirement plan with college-matching after 6 month qualifying period, and 22 days of vacation per year, 12 sick days and 17 paid holidays (subject to annual review). Staff members also receive free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is also available after an introductory period. Voluntary benefits include: pet insurance, long-term care insurance, legal-assistance insurance, cellular provider discounts and computer hardware discounts.
Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills' non-discrimination policy, please go to https://www.mills.edu/policies/ada-policies/nondiscrimination-statement.php.
All positions are subject to a background check. Prior to the first date of employment, an applicant's background check must be cleared.
Mills is an independent liberal arts college for women with graduate programs for women and men. The College educates students to think critically and communicate responsibly and effectively, to accept the challenges of their creative visions, and to acquire the knowledge and skills necessary to effect thoughtful changes in a global, multicultural society. Mills encourages openness to experimentation in the context of established academic disciplines. Programs are designed to reflect the importance of global issues, provide an understanding of the natural world, and enhance opportunities for women in their developing roles throughout society. The curriculum combines traditional liberal arts with new educational initiatives that recognize the value of cultural, racial, and ethnic diversity. Inspired by a teaching philosophy that grows out of its longstanding dedication to women?s education, Mills provides a dynamic learning environment that encourages intellectual exploration. The faculty of nationally and internationally respected scholars and artists is dedicated to developing the strengths of every student, preparing them for lifelong intellectual, personal, and professional growth.