This position provides application, operating system, and technology support to the Engineering community via a combination of on-site assistance, desktop management, and remote viewing tools. Works with administrative and academic departments on resolution of computing issues, and maintains relationships with departmental administrators. Provides service for escalation of Help Request Tickets, Help Request phone calls, and assists with phone calls and walk-ins. Performs general system administration tasks for Engineering computing environments. The incumbent utilizes a variety of computing tools to solve problems. This position is scheduled to work from 9:30 a.m. to 6:00 p.m., Monday through Friday. Work schedule may change based upon the needs of the school and at the discretion of the Engineering Director of IT.
Please note: This is a dual posting for an IT Support Consultant (grade 9) on an IT Support Coordinator. The candidateâ™s qualifications, education, and skills will determine if the position is filled as a grade 8 or grade 9. â‹
Qualifications for the grade 9.
Bachelor's degree and 2-3 yearsâ™ experience providing desktop support; (one or more of RHCSA, RHCE, LPIC, ACSP, ACTC, or ACHDS certifications preferred).or the equivalent combination of education and experience
Experience working in higher education setting preferred
Experience supporting OSX and Linux operating systems and productivity applications in use at the School of Engineering
Experience supporting computing users.
Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.) preferred
Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred
Strong computing, analytical, and organizational skills; project planning and project management skills
Excellent customer service skills
Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
Excellent coordination, collaboration, writing, and verbal communication skills
Ability to work independently
This position requires a strong commitment to promoting a diverse and inclusive campus community.
Qualifications for the Grade 8
Bachelor's degree or equivalent education and experience.Â
Experience working in Higher Education, preferred.
Â 1 year experience providing desktop support; one or more of RHCSA, RHCE, LPIC, ACSP, ACTC, or ACHDS certifications preferred.Â
Experience supporting Windows, OSX and productivity applications in use at the School of Engineering.Â
Preferred troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, cardÂ readers, etc.).Â
Experience supporting computing users.Â
Excellent customer service skills; strong commitment to customer service.Â
Understanding and appreciation for needs of users in an academic environment; tact and sensitivity inÂ dealing with a diverse user community.Â
Excellent coordination, collaboration, writing, and verbal communication skills.Â
Ability to work independently, self-starter.Â
Ability to work effectively in a group and as a member of a project team.
Requires a strong commitment to promoting diversity.
Criminal and education verification
Recruiting Start Date:
Job Posting Title:
IT Support Consultant
School of Engineering
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Internal Number: REQ163296
About Brown University
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.