The EAC Consultant provides professional consultation regarding complex, acute and high-risk workplace behavioral health situations to all levels of Wells Fargo management, leadership and HR/ER professionals. The position requires advanced consultative skills preferably built upon a sound collaborative and influence based foundation with a preference toward internal consulting experience. The position requires a great deal of autonomy, comfort with an almost exclusive telephonic means of consultation and flexibility with job tasks and priorities. This position is 40 hours and will not have direct reports.
Provides telephonic clinical/workplace consultation and case management for managers and team members covering a wide range of diagnostic categories and workplace behavioral health situations including robberies and other critical workplace events, team member deaths, workgroup problems and a variety of team member behavioral health issues with impact to the workplace
Provides professional management consultation on all levels of acuity to managers, Human Resource Business Partners and Employee Relations professionals, and other corporate partners about complex behavioral health issues with impact to individual team members or workgroups such as Fitness for Duty concerns, Threats of Workplace Violence; Change and Resiliency, and TM mental health issues with impact to performance
Utilizes and masters advanced consultation methodologies with an emphasis on collaboration and reducing risk
Participates in the design and implementation of EAC products, including onsite and virtual presentations, and demonstrates high-level Project Management expertise
Participates in one or more of EAC’s Service Delivery Teams (e.g., Quality Assurance, RobberySupport, Vendor Management, Data Metrics, etc.)
Exercises clinical risk management practices to minimize, behavioral, employment and reputational risks at the case level
Provides support for and builds new relationships with key stakeholders in one or more of WellsFargo businesses through relationship building, customized EAC services, management consultations, training development and delivery, risk management, and other services tailored to the unique needs of the businesses
Demonstrates excellent people management, communication (both written and oral) and organizational skills
Participates in Quality Assurance activities to ensure the delivery of high-quality EAC products and Services
Participates in the management of vendor relationships and vendor services
Provides work trauma interventions and responses as needed
Ability to effectively consult with the highest level of managers, Human Resource and other corporate partners, and team members on a diverse range of topics
Excellent teamwork and conflict resolution skills
Comfort and skill in creating and developing business relationships that promote the influence
An active Behavioral Health Professional license
A Masters degree or higher with a behavioral health focus
4+ years of consulting experience in an organizational setting
Employee assistance consulting experience
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
Ability to travel up to 10% of the time
Other Desired Qualifications
Employee Assistance Program (EAP) experience comprising: proficiency in the assessment of complex behavioral health issues in the workplace including potentially traumatic workplace incidents; disaster response; and severe mental health issues
Post-Masters clinical experience
Certified Employee Assistance Professional (CEAP)
To view the full job description and apply: • Visit the Wells Fargo Careers Site: http://wellsfargo.com/careers • Click Search Jobs and Search Jobs Now • Within the Job Opening ID field enter 5515941 and click Search* *If job search returns with no results, the posting is no longer active.
Additional Salary Information: Position is bonus eligible
Internal Number: 5515941
About Wells Fargo Bank
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations.
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