Cornell IT is looking for a Salesforce Application Analyst to join our Salesforce team and help us design, develop, and deploy innovative CRM (constituent relationship management) solutions to support areas such as: corporate and foundation relations, academic advising and student engagement. If you are passionate about working with technology, learning new things, collaborating with others and solving complex problems then this may be the position for you.
Your primary responsibilities will include:
Gaining comprehensive knowledge of Cornell's central Salesforce deployment including the overall architecture, integrated and custom solutions, configurations, detailed understanding of the data model, Salesforce Service Cloud, Community Cloud, Pardot, Marketing Cloud, Reports, Dashboards, Einstein Analytics and integrated 3rd party applications.
Analyzing business processes and designing solutions on the Salesforce.com platform.
Interfacing directly with customers, staff, IT colleagues, project teams and other stakeholders to identify user requirements, assess available technologies, and recommend solution options.
Analyzing and proposing solutions that address operational challenges such as duplicates contacts, data quality issues, security audits, data transformations, and conversions.
Understanding of the Salesforce licensing model and creative solutions that drive down licensing costs while still providing relevant and valuable solutions.
Performing unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
Conducting training including creating user documentation, operating procedures and training material.
Bachelor's degree in information technology/computer science or related field with five years of experience, preferably in Salesforce, or an equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Experience and knowledge in the following areas required:
Working in a unit that provides support and delivery of enterprise applications.
Working across a range of systems and technologies.
Designing solutions and enhancements using technology and data.
Analyzing data needs, data integrations and data modeling.
Analyzing complex problems and providing sound technical decisions/recommendations.
Communicating and articulating complex concepts effectively to business users and technologists at all levels.
Writing comprehensive requirements that are consumable by a development team.
Ensuring project requirements/expectations align with outcomes.
Leading Agile teams and managing sprints/retrospectives.
Experience in higher education.
Required skills and abilities include:
Must be a self-starter, motivated with aptitude and willingness to learn and work in a highly collaborative environment.
Keen interest and ability to understand the wider business and technology context.
Highly accurate with meticulous attention to detail.
Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly.
Strong technology background and demonstrated aptitude for learning new technologies.
Working effectively on multiple projects involving various end users.
Working with highly collaborative teams and project management methodologies (Agile experience desirable).
Effectively communicating technical concepts to other technical staff members as well as non-technical members of the organization.
Excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels.
Demonstrated calm under pressure.
Adept with changing priorities, ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude.
No Visa sponsorship available for this position.
University Job Title:
Applications Sys Analyst IV
Pay Rate Type:
Number of Openings:
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