Brief summary of this position: Responsible for: 1) the integration, oversight, maintenance, and continued improvement of the Labor Program systems infrastructure, and 2) manages the daily office operations using student workers.
Minimum Qualifications Required: Education required to ensure success in this position: • Bachelor’s degree in related field • Experience in management and support of, and the training and educating others on educational technology systems
Experience required to ensure success in this position: •Experience in supporting, educating, training, and working with diverse audiences.
Special skills, knowledge and abilities: • Experience in project management • Superior analytical skills are required • Excellent interpersonal, communication, and organizational skills • Ability to multi-task, including being able to manage multiple projects with different scopes and timelines • Experience with administrative, time keeping, and/or job placement systems desired especially the Banner system
License, certification, or registration necessary: • None
Physical requirements: • Must have excellent visual acuity to read computer screen data; • Must be physically able to sit for extended periods of time; • Must be able to withstand the pressures of meeting strict deadlines; • Must be capable of maintaining positive relationships with a diverse student, faculty and staff workforce.
Environmental conditions: • Office Environment
Ability to operate the following vehicles or equipment: • Standard office equipment
Primary duties and responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Manage the integration, maintenance, and continued improvement of the Labor Program systems infrastructure. • Assist in the daily office operations (assisting customers, answering the phone, resolving clock in issues, etc.). • Serve as the main contact with 3rd party software companies and on campus support departments. • Diagnose, troubleshoot, and resolve issues with the TRACY Ultratime clock system in collaboration with Human Resources & Information Systems and Services. • Configure and monitor validation table and messaging report in TRACY. • Provide back-up and assist the Labor Program Operations Specialist in the performance of essential payroll tasks, including assume responsibility for specific maintenance, messaging, tracking, reporting, and training tasks. • Provide back-up and assist the Training and Assessment Specialist regarding essential evaluation/assessment tasks, including assuming responsibility for specific maintenance, messaging, tracking, data uploads/downloads, reporting and training tasks for the SmartEvals (Gap) system. • Manage and provide training support and maintenance for the Gradleaders (SOAR) system, Labor Processing Forms, Smart Evals, Argos, Berea Annual Report Tool, Smartsheets, and Evaluation/Labor Transcript records. • Provide technical assistance to the Dean of Labor and the Training Assessment Specialist in the on-going development of the evaluation and assessment tools and reporting module. • Support in the maintenance of the Labor Program Website. • Participate in the recruiting, hiring, and training of student workers. • In support of Berea College’s great commitments this position requires student supervision. The fourth great commitment is to promote learning and serving in community through the student labor program, honoring the dignity and utility of all work, mental and manual, and taking pride in work well done. The Supervision would include scheduling, assigning and approving work performed. Developing students about common workplace acumen and giving them tangible work experience is an expected outcome. To learn more about the student labor program and requirements on this position see: Labor Program Goals
Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.
About Berea College
Berea College achieved national distinction as the first coeducational and interracial college in the South. With an emphasis on service to the people of Appalachia and beyond, Berea enrolls 1,600 students from 40 states and 70 countries. The College has a longstanding commitment to interracial education; here, people of different races seek to learn from and about each other, while also living together. Berea is among the most racially diverse private liberal arts colleges in the United States. It admits only students whose families are unable to afford the high cost of tuition and awards each of them a Tuition Promise Scholarship, meaning no student ever pays tuition. Berea’s students excel in the College’s supportive but demanding academic environment, and many are the first in their families to graduate from college. The College is one of nine federally recognized Work Colleges, and all students hold a position in which they work 10-12 hours per week. Washington Monthly Magazine has consistently ranked Berea in the top 3 of Liberal Arts Colleges for its success in educating and graduating academically talented, low-income students who become service-oriented leaders in their professions and communities; in 2016 and 2017, the magazine ranked it number 1.