Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.
This executive position will report into the Global Operations manager and is accountable for coordinating a variety of activities for GM- Data Analytics group. The leader will manage US regional team and co-ordinate with 3rd party engagements, and critical federated alignment with partner organizational staff dependencies. These partner organizations include Development; QA. You will demonstrate a strategic and a customer-centric approach with a focus on tooling, work-flow and processes to build capacity for future growth, while supporting the integration of technology and operations groups.
This role includes support of day to day operations, technology product management of Storage & Backup, Mainframe Systems, Enterprise Middleware, Database Administration and Web Application Hosting. This role includes the integration of a new integrated digital tool-set build on the ServiceNow platform, and developing a new cross –org target organizational model to be driven as a catalyst for change across the technology organizations.
Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook.
Oversight of tier 1-3 day to day support of operations for “run the bank” disciplines across the technology Operational functions i.e. Incident/Problem Management, release management, and application support.
Collaborate with Enterprise Architecture to drive future state technologies and architecture and participate in setting standards and product roadmaps
Leveraging economies of scale and synergies where possible with Enterprise Spend Management to ensure that products/services’ spends are rationalized and optimized
Responsible for full infrastructure/systems life cycle related to managed functional areas including investment, planning, and project implementation
Responsible for all Third Party contracts associated with managed functional areas including overall strategy, financials, contract life cycle, and vendor relationship management
Support the production of IT Service Catalog for functional areas and responsibility for product life cycle and cost recovery
Comply with all deliverables, processes, and guidelines from internal groups including Auditors, Operations Control Group
Develop, maintain, and test disaster recovery programs (in conjunction with Business Continuity Management) for critical systems and infrastructure in the functional areas, ensuring a platform for which the business can execute their business continuity plans
Accountable as a First Line of Defense (FLOD) Process Owner (PO) for managed functional areas and appropriate Risk controls, identification, mitigation and reporting metrics
Champion integration of existing processes with ServiceNow IT Operations Management strategy to support the digital transformation plan for the organization
Develop reporting standards/templates, and aggregated enterprise wide reporting for the technology organization e.g. KPI, KRI, OKR’s etc. Develop strategic real time measurements and reporting to drive the organization to operate smarter, better, and faster
Challenge the status quo and assess the organization design and structure (Inclusive of the Development-testing, Information Security, and TechOps Organizations)
Lead and motivate a distributed, diverse work force through direct and indirect reports, developing and retaining the human resources necessary to achieve positive business results
Support Technology and Operations needs across standardized costing, allocations, SLA’s benchmarking, and geographic optimization
Assure appropriate awareness and response to Regulatory, Risk Management, Compliance, Legal, Audit activities, findings and directives as needed
Ensure the development and operationalization of standards, policies and processes to identify report and mitigate operational risk exposures within the enterprise
Internal Number: 136013
About Credit Suisse
Credit Suisse is one of the premier financial institutions in the world with a strong global focus on wealth management and investment banking, as well as retail banking operations in Europe. Here in Raleigh, we house many of the business operations for Credit Suisse in the Americas, including a heavy IT presence and many of our corporate functions. We’re committed to being excellent corporate citizens, and have a strong focus on bringing jobs to the RTP area.