A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Ask a Librarian Coordinator librarian provides advanced reference expertise and maintains infrastructure in support of our Ask a Librarian services. These services are delivered through a triaged model, with multiple levels of expertise scheduled at service points based upon the complexity of questions typically received at that physical or virtual location. The Ask a Librarian Coordinator will be part of the Coordinators group to which questions are escalated and that provides the highest level of generalist reference expertise.
The Ask a Librarian Coordinator reports to the Director of Connected Scholarship in the Learning and Teaching division and will be a member of the Consultation and Discovery Services team within Connected Scholarship. Learning and Teaching advances next century literacies, guides learning, and inspires curiosity through its programs and partnerships. Connected Scholarship maximizes the impact of the library and empowers learners at all levels by building sustainable, ethical, and mutually transformative relationships between people, collections, methods, and knowledge. The Consultation and Discovery Services team provides general consultation services, reference expertise, and manages the platform for consultation providing access to expertise from across the Library.
The Ask a Librarian Coordinator directly supervises a team of Ask a Librarian Assistants (10-15 hourly graduate student staff members). The Ask a Librarian Coordinator will also provide functional supervision to Ask a Librarian Specialists (3 staff members providing frontline service within the program) and to Peer Information Counselors participating in consultation services in collaboration with the Student Enrichment and Community Outreach Librarian.
Note: This position will be a full-time, 2 year term appointment with the possibility of renewal.
In collaboration with other librarians and staff, trains Ask a Librarian staff at all levels in the provision of learner-centered online and in-person reference assistance and the triage of reference questions in order to connect users with subject expertise and functional expertise.
Participates in the Ask a Librarian services as a direct service provider and as a mentor who can provide an elevated level of expertise for questions triaged by Ask a Librarian Assistants.
Serve as a member of the Executive Research Service team, providing confidential service to university leadership in a timely manner.
Schedules librarians and staff across Ask a Librarian services and maintains schedule throughout the academic year
Investigates, analyzes, and plans improvements to the infrastructure needed to support and design future services. Contributes these same skills to service design efforts across the library.
Provides administrative support for infrastructure of Ask a Librarian Services, including scheduling tools and assessment tools.
Participates in ongoing learning and professional development relevant to position responsibilities and areas of interest and advances the mission of the library through participation in committees and initiatives.
ALA-accredited master's degree and prior work experience in a research library or an equivalent combination of a relevant advanced degree and experience in a research setting
Advanced ability to critically search, evaluate, collect, retrieve, and synthesize scholarly information from diverse sources across disciplines
Ability to provide consultation, mediation, and guidance in the use of knowledge and information
Demonstrated ability to engage in experimentation and test and assess ideas through pilots and prototypes
Demonstrated ability to foster a learning community in the workplace while training and coaching individuals from diverse backgrounds
Demonstrated ability to problem solve and make decisions using discretion and independent judgment
Demonstrated commitment to ongoing learning and professional development in order to be agile in responding to the ever-changing needs of the campus community
Ability to understand diverse perspectives and acknowledge the significance of differences and complexities in background, cultures, values and viewpoints as the foundation for an inclusive environment.
Experience providing reference or information services in an advanced research environment, such as an academic or special library.
Experience with service design, project management, and/or design thinking.
Appointment is anticipated at the Associate Librarian rank. Salary is dependent on the candidate's qualifications and experience. Librarian appointments carry with them increased expectations regarding professional development, professional engagement, research, and service, in keeping with the library's process for librarian promotion and advancement.
The University of Michigan offers a comprehensive benefits package including generous time off (24 vacation days per year, and 15 sick leave a year), matched retirement contributions with immediate vesting, professional development opportunities and more. TIAA-CREF and Fidelity Investments’ retirement options available.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
Applications will be reviewed as received throughout the posting period and continue until the position is filled.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179586
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.