Schedule: Monday, Wednesday and Friday: 2pm to 10pm and Saturday 1pm to 6pm.
The success of Columbus State students - and the continuing momentum of our institution - is fueled by our diverse and talented faculty. It is our mission to help students reach their education goals, and we are making a substantial investment where it matters most: growing the ranks of tenure-track and annually contracted faculty in key academic areas throughout the College.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Our innovative curricular methods and evidence-based approaches were acknowledged this year with ATD's highest honor, the 2019 Leah Meyer Austin Award.
Columbus State faculty members benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
Position Summary The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instruction to accomplish assigned tasks. This position serves as the first point of contact for troubleshooting hardware / software, PC / Mac or printer problems. The position assists users via telephone, email, chat and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, applications issues. This position also troubleshoots and resolves issues with audio/video equipment utilized in the classroom.
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Continuous Learning, Guiding Interactions, Coaching and Decision Making
ESSENTIAL JOB FUNCTIONS
Customer Service Performs various basic level technical duties in the IT Support Center such as: enters incoming calls in the current ticket system; logs calls into the current Automated Call Distribution (ACD) software to receive incoming calls at the beginning of the shift and logging out at the end of the shift; provides documentation and updates to Service requests that are received to the IT Support Center in the current ticket system; identifies and prioritizes these Service requests and escalates, if necessary. Provides basic technical support via phone, email, chat or in-person. Performs tests to isolate the source of issues.
IT Technical Support
Tests and troubleshoots technical equipment such as: work stations, laptops, and college owned printers. Performs general repairs to technical equipment, and identifies need for major repairs for referral to vendor, if under warranty. Performs setup for workstation, laptops, printers, and provides cable management for these devices. Occasionally provides Audio/Visual support in classrooms either virtually, via phone or in-person.
Will receive training on all utilities used within the IT Support area including: Microsoft Configuration Management Console; imaging and installing software on workstation and laptops; Microsoft Printer Management; WebEx; and College account management tools. Develops broad and in-depth knowledge of software and hardware that are unique to the support area.
Other duties as required
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 50 pounds.
Typical office environment. Regular exposure to moderate noise typical to business offices. Employee is occasionally exposed to dirt, dust, debris, smells and outdoor weather conditions when moving or installing equipment. Employee is occasionally exposed to minor cuts, burns, or other incapacitating injury and risk of electrical shock. Employee is occasionally exposed to fumes or airborne particles.
Knowledge, Skills and Abilities: Knowledge, Skills and Abilities: Knowledge of: Multiple OS environments; technical equipment components and functions; technical equipment installation processes. Skill in: excellent verbal and written communication; organization; customer service; conflict resolution; general typing; performing basic technical tasks in office/administrative areas and classrooms; installing technical equipment; testing, troubleshooting, and resolving basic level technical equipment operating problems; calibrating technical equipment; analytical thinking; application of job-related computer software and equipment Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; perform complex tasks and prioritize multiple projects; investigate and analyze information and draw conclusions; effectively communicate information in oral, written, and graphic form; excellent listening skills and participant in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively.
Associate's Degree in a technical field of study closely related to the function of the position and/or least one year experience in a closely related technical field. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2687_1570718681
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.