Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Mail Services. The position is located at 4522 McKinley. This position is for the Medical School Campus.
Primary function is to collect, sort, deliver, and process United States Postal Service mail and inter/intra-departmental mail from faculty, staff, and students among all University sites. Process departmental packages utilizing computer-based tracking system as well as obtain appropriate signatures and storing of documents. As scheduled assist with handling mail in meter operation as directed, as well as assist with logging departmental international mail in an Excel document for charge-back purposes. All functions require a high degree of accuracy and sorting speed as well as efficiency in memorizing up to six mail routes including Danforth, West, and North Campuses. As needed, provides back-up support for Medical School Mail and Receiving Operations as well.
PRIMARY DUTIES AND RESPONSIBILITIES:
Deliver mail and packages to all offices and departments on the Danforth campus on a regular schedule that includes two deliveries and collections per day to most departments. Rotate to a different route as assigned to remain familiar with all mail routes. Each route averages 30 stops.
Provide a high degree of customer services to faculty, staff, and students with accuracy and timeliness. Deliveries are time sensitive, including delivery of payroll, accounts payable checks, and packages that may require obtaining the appropriate signatures.
Collect outgoing mail from Danforth departments and offices for further distribution. This service includes the collection of mail from departments that need to be metered and mail with postage affixed.
During staff absences, cover additional mail stops to fulfill the entire route sequence every day.
Sort and prepare incoming mail received from various United States Postal Service branch offices.
Prepare inter-campus mail from Danforth, West Campus, North Campus, and Medical School departments. Organize and load mail into mailing tubs and prepare for final loading into campus vehicle based on assigned route.
Rotate to other areas of the mail services operation as needed, including back-up carrier service for West Campus, North Campus, and Medical School delivery system as specified. In addition, provide support in the student mail operations during peak periods, including scanning packages and distribution to students requiring a high degree of customer service.
Assist with logging international mail in an Excel spreadsheet for the purpose of tracking weight and accounts to be charged by the department.
Develop end-of-day international mail manifest and daily shipment by Federal Express to external vendor.
Check before each delivery for accountable mail and packages with a tracking barcode.
Obtain signatures on the Personal Digital Assistant (PDA) during delivery route for accountable mail, including Express, Registered, and Certified mail and ensure proper syncing upon return to the office.
Process signatures in the University tracking system and file reports appropriately by date.
Rotate scanning of packages with other carriers to remain well trained in each function.
Organize mail that needs to be metered for delivery to meter operation. Assist with sorting and metering process as needed.
Collect meter mail, add postage strips, help seal, and other tasks as needed.
Assist with folding and inserting mail service jobs by machine or by hand as directed.
Record mail volume every day, including inbound USPS mail and campus mail. Utilize computer to assist with looking up staff names in the Washington University directory for mail without proper box numbers.
Support Senior Manager, WUSM Operations Manager, and Mail Services Supervisor as directed.
Perform other duties as necessary.
High school diploma.
Current chauffeur’s driver license.
Experience in using Microsoft Word and Excel, e-mail, and basic computer functions.
Ability to work independently and work well with co-workers as well as students, part-time, and full-time staff between each Mail Services operation.
Previous mail and or customer service experience.
Flexible, courteous, and ability to communicate and work well with a variety of personnel.
Ability to provide excellent customer services including: interaction with staff, faculty, and students at all University campuses and capable of answering questions from users relating to postage rates and mail delivery service.
Ability to adjust speed based on volume and staffing needs.
Flexibility to assist on weekends in student mail during peak academic move-in and move-out periods.
The hiring range for this position is $12.69 - $15.45 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Job requires ability to walk from building to building along mail route, up and down stairs, inside and outside of buildings, in all types of weather, including heavy rain and snow, frequently loading, unloading, and carrying heavy loads of mail. Ability to lift and handle up to 70 pounds is also required.
Internal Applicant Instruction:
This position is grade G03.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.