To lead the day-to-day delivery of the Business Unit (BU). This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.
* Lead company and statutory Health, Safety and Quality compliance and standards * Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviors are always displayed * Drive sustainable profitable growth in line with business goals and objectives aligned to near- and long-term strategic plans * Deliver customer retention and win new business * Own talent management from people development through to succession planning for accounts * Actively participate in the development of new sales pipeline and actively lead new business development activities
Quality and Safety Management * Monitors and identifies areas for improvement as a matter of course * Creates a culture of exceptional quality and innovation * Sets an example of exceptional standards in all activities, language and communications * Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement * Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, project auditing, BU QHSE objective setting and tracking, , health & safety scenario training and investigations
People Management * Ensures the team has the skills and motivation to carry out their roles to the best of their abilities * Is constantly visible and accessible to the team * Ensures that all-level staff complete the required mandatory training * Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through * No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance * Trains, develops and directs team members ensuring a culture of continual development * Builds a robust succession plan for accounts, using management development programs and local development activities
Customer Relations * Represents CBRE in a professional and credible manner to customers and the public * Builds and develops high-level customer relationships with customers through fully understanding their needs and demands * Focuses on ensuring excellent service levels are always maintained * Is always accessible and responsive to customers
Business Development and Marketing * Participates in bid / business development activity * Identifies and targets in partnership with Business Development & Marketing team, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU
Operational Management * Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities * Ensures high site standards including front and back of house areas * Ensures that we live up to the CBRE Rise values and behaviors and that the service offering is always fully evidenced on all sites * Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met
Financial & Asset Management * Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships
Experience, Knowledge, Skills and Abilities
* Proven track record in a senior or executive management role which has included responsibility for product, culture, people and business growth * Proven track record of operating in a senior role * Previous experience in facilities management * Dealing with a range of people from junior to senior level including site employees, suppliers and customers * Worked within a matrix organisation * Commercial awareness * Business acumen * Strong influencing skills * Ability to understand commercial and financial metrics * Internal and external client management * Networking skills * Industry knowledge in facilities management and one or more of the following: M&E, critical environments/data center environments, projects, building services * Excellent presentation skills - written, verbal and presentation * Highly developed interpersonal and communication skills * Enthused by a fast paced, high growth environment * Demonstrates executive presence * Influencing skills * Conscious and methodical in approach * An excellent relationship builder * Ability to inspire confidence * High degree of integrity and sincerity * Highly motivated and self-aware * Highly organized with attention to detail * Ability to network * Ability to understand complex situations * Results focused * Drive to grow the business
Internal Number: 19036090
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.