JOB SUMMARY Analyzes and identifies improvements for current department processes. Manages mid size projects and implementations, often focused on process modifications. Responsible for managing the request process, auditing, and project management for all account-related hardware, software, and systems access.
ESSENTIAL DUTIES AND RESPONSIBILITIES Manages projects to develop and implement mid-sized process efficiencies. Uses project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc. Researches and gains in-depth understanding of current processes and formally documents new areas of process improvement. Analyzes and benchmarks process metrics against industry standards to ensure a "best practice" is achieved when possible. Assists management in the tracking and prioritization of projects in the Process Improvement Team pipeline. Partners with IT to create technology solutions which achieve direct process efficiencies. Works closely with the Business Ops Coordinator on a variety of activities that support the operational administration of the account. Secondary contact for equipment/systems access requests, end user support, and Onboarding/Offboarding account support. Monitors, manages, and audits technology assets and spend. Trains staff on new approved business processes. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. Will provide primary support to the Business Ops Coordinator. May lead project teams and/or plan and supervise assignments of lower-level employees.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE Bachelor's degree (BA/BS) required plus a minimum of three years experience with process improvement, project management or other related experience.
CERTIFICATES and/or LICENSES Green Belt Lean Six Sigma Certification preferred.
COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES Intermediate knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).
SCOPE OF RESPONSIBILITY Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19036552
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.