The Cornell SC Johnson College of Business is comprised of the university's three accredited business schools: The Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students. The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw--both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech).
The Samuel Curtis Johnson Graduate School of Management at Cornell delivers educational programming across seven different MBA programs with the intent of developing highly successful and ethical business leaders of the future. Relying on the pillars of performance learning, a collaborative community and Cornell's vast connections, the Johnson faculty produce students equipped to excel in the current cross-functional, collaborative, digital economy.
Johnson Technology Services plays a critical role in the success of the College by providing the Technology and Systems required to fulfill the Mission of the Cornell SC Johnson of Business. We identify, implement and support appropriate technology solutions and services to exceed the expectations of our customers and stakeholders. In doing so, we collaborate with stakeholders to leverage technology as an engine for innovation, transformation, and differentiation.
The Senior Instructional Technology & Support Specialist will be the owner of classroom operations and presentation technologies for the Samuel Curtis Johnson Graduate School of Management by utilizing videoconferencing and Collaborative Technologies. The incumbent in this position will work with appropriate team members to ensure classroom and distance education technology needs are addressed with a high degree of customer service. In addition, the Senior Instructional Technology & Support Specialist must be able to manage and work with vendors to facilitate installation, maintenance and repair of classroom technologies, including projectors, video switching, Crestron control systems, audio mixing/processing, videoconferencing systems and lecture capture hardware.
This position consists of troubleshooting and resolving issues related to audio, video, control systems and distance education equipment/systems. Troubleshooting for this position can range from simple to complex with a high level of autonomy and significant time pressure. This position also entails being able to identify and develop new teaching, presentation and collaborative technologies and evaluate their strategic appropriateness for use at the College. The ideal candidate will be able to proactively collaborate with a wide range of academic, research, technical and administrative staff and students to determine, understand, and meet their classroom and distance education technology needs.
The Senior Instructional Technology & Support Specialist must provide after hours and weekend support, systems administration, and operations management for Classroom and Distance Education Technologies as required. At certain times of the academic year the work hours will fluctuate based on the support schedule.
* Visa sponsorship is not available for this position.
Bachelor's Degree required; with 7+ years of experience or equivalent combination.
This position requires an in-depth knowledge of videoconference equipment, Crestron control systems, video switchers & distribution systems, digital sound processors (DSP), video recording & streaming.
Basic knowledge of various audio, video and control standards including RS-232, Crestron DM, HD Base-T, HDMI, HDCP, h.323 and IP.
Working level knowledge required for computer hardware/software including Windows, network equipment and protocols and broadband network facilities.
Extensive project management and problem solving skills
Excellent customer service experience in a client-centered environment; proven leadership skills
Proven ability to work under stressful conditions and extreme time constraints while meeting critical deadlines in a fault-tolerant environment;
Excellent documentation; organizational and time-management skills with demonstrated initiative;
A high level of interpersonal skills with the ability to communicate effectively with management, faculty, staff, students, and vendor personnel both in oral and written formats;
Ability and initiative to conceptualize, and implement plans and custom solutions for dealing with a wide variety of technical, operational, and non-operational challenges.
Bachelor's Degree in computer science, communications, electrical engineering, or related area preferred.
Experience with performing cost analysis, forecasting and technical writing.
Knowledge of television studio control systems, including production switchers, camera control units (CCU), audio mixers/digital sound processors, character generators and digital video capture.
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Instructional Tech Spec III
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