A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The RL System Coordinator is a member of the Patient Safety Division within the Quality Department. This employee is responsible for the management and oversight of programs and projects that support reporting and tracking of Patient Harm or Near Harm events, with authority to make independent decisions under direction from the Director of Patient Safety and the Manager of the Patient Safety Event Team. The employee will work closely with Quality Department and other institutional partners to oversee the transition of RL patient safety reporting system and system improvements and provides direction to the RL System Administrator. In addition, the coordinator will have oversight of the reporting policy and patient safety event voluntary reporting program for Michigan Medicine, maintaining alignment with high reliability and just culture principles. This position reports to the Administrative Director of Patient Safety.
45% Manage and oversee programs that support voluntary reporting and tracking of patient safety events. Reporting systems include RL Patient Safety Reporting System and the transition of the system administration responsibilities to Quality Department. The RL System Coordinator works closely in conjunction with the RL Steering Committee, RL System Administrator, and Quality Analytics resources to coordinate and oversee the improvements and request processes specific to the RL reporting system. Understands the needs of end users through appropriate forums (e.g. gap assessments, system reports, end user feedback, etc.). Ensure RL reporting mechanisms support patient safety program and system needs. Attends RL annual conference and confers with RL company and other health systems nationally on best practice and coordinates local improvements accordingly. Understands system upgrades for content and workflow impacts and coordinates education and communication to health system, including management of the training environment. Works with resources in HITS to prioritize system projects. Aligns RL reporting and Safety Event Classification (SEC) scoring taxonomy as appropriate. Oversees RL access and training program.
30% Manage and oversee policy and program that support reporting of patient safety events, in collaboration with high reliability activities, specific to voluntary reporting programs. Align improvement in patient safety event reporting with high reliability and culture of safety principles. Works to improve appropriateness of events voluntarily reported in conjunction with support departments who may utilize RL information for quality and safety activities. Oversee improvement within RL tracking, including system strategy to ensure all appropriate events are managed within the system (i.e. what is being entered, who is responding, what feedback is going to the reporter).
15% Acts as Project Manager for High Reliability Cause Analysis workgroup, understanding process changes in event review and coordinating changes in RL and other tracking systems, such as MiCART. Integrate Cause Analysis response roles and responsibilities into RL and the institutional reporting policy. Oversee training or education programs to teach Unit or Department Managers regarding changes in RL response expectations.
10% Other duties as assigned.
Bachelor’s degree or equivalent combined education and experience is necessary. 3-5 years of demonstrated performance improvement or project management experience is required. Candidate must have excellent communication skills, including experience facilitating teams and leading projects. Excellent written, oral and presentation skills are necessary. Knowledge of health care delivery. Ability to manage multiple competing priorities. Ability to analyze, compare and evaluate various courses of action while working independently on projects.
Experience as a high-level health care professional with clinical knowledge of health care delivery and factors that influence the level of care provided. Experience in Patient Safety, Just Culture, and/or High Reliability. Experience with RL reporting system. Enthusiasm and self-initiative for making a difference in the level of quality care the Health Care System delivers. Demonstrated performance improvement success. Additional certification such as CPHQ, CPPS, or Lean/Six Sigma. Patient safety training through healthcare collaborative, hospital training program, or IHI Open School. Demonstrated knowledge of high reliability. Knowledge of University policies, rules and regulations. Knowledge of Michigan Medicine policies/procedures and organizational structure.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 179377
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.