General Description The Relocation Coordinator is an integral position for the Move Delivery Team within the CBRE Microsoft Account. The position is the primary point of contact for Microsoft employees to schedule, coordinate and provide customer service within the Puget Sound campus. A move could be for one to thousands of employees.
Role and Responsibilities Project Management: Managing scope and schedule * Engaging vendors to coordinate and manage move activity Creating move project within move tools including setting up spreadsheets & presentations Creating communications to employees, team admins & move partners Conducting presentations to team admins about the move process and steps Creating, formatting and verifying reports Conducting walk-through of buildings for facilities & furniture needs and discrepancies in data Creating move maps, labels and nameplates Running post-move help centers Supporting MS-Move email inbox by replying to emails and troubleshooting employee's needs Providing exceptional customer service pre and post move Supporting coworkers with the move process and being a team player
Supervisory Responsibilities: No formal supervisory responsibilities in this position. Onsite supervision & occasional direction of move partners May provide informal assistance such as technical guidance, and/or training to coworkers.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE High school diploma or general education degree (GED) Required. Minimum of two years of related experience and/or training.
Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge--like Internet technology.
Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
CERTIFICATES and/or LICENSES None. Valid driver's license, if driving required in conjunction with job duties.
COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES Intermediate skills with Microsoft Office Suite. Ability to use work order system.
SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19035922
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