The central Stewardship and Donor Relations team is responsible for the design and implementation of a strategic and integrated donor relations program for past and current donors to enhance their relationships with the University. Through collaboration with Development & Alumni Relations colleagues, and various offices across the University, the team creates meaningful communications and opportunities to express Boston University’s gratitude to its constituents and demonstrate the impact of their philanthropy.
Reporting to the Associate Director, the Assistant Director, Stewardship Communications is an integral and highly visible member of the Stewardship & Donor Relations team. The Assistant Director will help steward the University’s most generous donors, work closely with Development’s senior leadership and central and school-based gift officers to ensure the delivery of high-level, accurate, meaningful, and timely stewardship communications.
Responsible for the management and production of President and Senior Vice President gift acknowledgment letters and other senior level correspondence, and customized high-end stewardship communications and deliverables for principal and major gift level donors and donor cohorts.
Conducts annual audit and helps set standards for acknowledgment best practices and processes across all schools/colleges.
ACKNOWLEDGEMENT WRITING 80%
Produce timely and meaningful gift acknowledgment letters for the President and Senior Vice President to the University’s most generous supporters on a daily basis.
Ability to adapt writing style to adhere to the voice of the President and SVP.
Ability to synthesize information from various sources, such as BU’s donor management system, BBEC, the University’s website, and internal documents to obtain accurate donor information.
Collaborate with key stakeholders, including the SVP’s and President’s offices, Gifts & Records, development officers, and academic staff.
Adhere to strict deadlines and operating procedures with a high level of detail and flexibility.
Must be able to prioritize a demanding workload, especially during high-volume periods, such as Giving Day, fiscal year-end, and calendar year-end.
DONOR COMMUNICATIONS/OTHER 12%
Design, write and produce additional donor communication pieces as needed, including, but not limited to condolence letters from senior staff, tribute reports, post event gifts and photobooks.
Other responsibilities to support the Stewardship & Donor Relations team as assigned.
Maintain a tracking system to calculate metrics of deliverables, at least biannually, on behalf of the Stewardship & Donor Relations team.
Manage the benchmarking efforts by gathering and documenting stewardship data via outreach to peer institutions and actively sharing information.
ACKNOWLEDGEMENT AUDIT 3%
Conduct an annual audit of the decentralized acknowledgment processes across BU’s 17 schools and colleges via personal outreach to school-based development colleagues; create a comprehensive report of the findings and recommendations, and distribute to colleagues.
Work with colleagues to ensure best practices and procedures are implemented.
Serve as resource for school-based staff as needed.
Bachelor’s degree required; a minimum of 3-5 years of professional experience in writing, communications or donor relations, preferably in Stewardship & Donor Relations at a large or complex institution, or the equivalent level of experience in other non-profit or for-profit environments.
Strong ability to prioritize and adapt to changing needs, collaborate, and communicate well. Additionally, a high level of attention to detail and strong grammar skills are needed, as is embracing both the writing/editing and the project management components of the position. Must be a team player who is highly motivated and dedicated to the goals of advancing higher education and have an appreciation for the goals and mission of Boston University.
About Boston University
Boston University is one of the leading private research and teaching institutions in the world today, with two primary campuses in the heart of Boston and programs around the world.