| Senior Hardware Asset Configuration Management Analyst Role Value Proposition: The HAM and CM Analyst role is a global role that manages the lifecycle of hardware assets and configuration management information in support of an accurate and functional CMDB. This role focuses on key corporate priorities for IT assets by controlling costs, enhancing operational efficiency, ensuring regulatory compliance, and helping to mitigate security & financial risks. Objectives include: tracking and managing IT hardware assets throughout their life cycle, ensuring accurate and complete asset information is available to support financial reporting and forecasting, manage asset-related liabilities and risks, improve customer service and responsiveness, and establishing a foundation for services including Configuration Management. Key Duties & Responsibilities: - Accountability for communication, awareness and promotion of the HAM and CM services within MetLife
- Build relationships with IT procurement, security, finance, and operations and demonstrate value to the organization
- Strategize all key components necessary for the ongoing maturity of the HAM and CM services utilizing industry based knowledge of people, processes, and technology and maintain visibility within the greater organization
- Oversee and manage capacity planning, demand management, and growth strategies and alignment with hardware inventory
- Create and maintain relationships with external vendors, resellers, and external consultants, as well as with internal stakeholders including Accounting, Procurement, Legal, IT Service Management, and IT Platform Teams
- Overall accountability for data quality, integrity and security of HAM and CM repositories
- Liaison to internal Sourcing, IT Leadership, IT Project management, and Legal for hardware purchasing needs
- Provide direction and decision making in the maintenance, automation, and integration of HAM and CM tools and support data sources (inventory, discovery, procurement, HR, etc.)
- Actively consult with internal IT Departments and managers to ensure governance controls align with hardware compliance objectives
- Maintain ownership over the internal asset management knowledge base for ongoing improvement and visibility to the organization
- Develop and implement procedures for tracking company hardware assets to oversee chain-of-custody throughout their lifecycles
- Report to leadership the state of the organization via KPIs, CSFs, as well as regular dashboards, and process lifecycle improvement, and trend reports
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