This position is available in the following markets: - Boise, ID - Chicago, IL - Dallas, TX - Denver, CO - Los Angeles, CA - New York, NY - Palo Alto, CA - Phoenix, AZ - Portland, OR - Seattle, WA - Washington, DC
You will be responsible for publicizing and promoting the IT organization and services to the firm to facilitate change management and adoption of technology by the firm’s attorneys and staff. This role will emphasize creating and reviewing technology-related communications that go out to end users; creating a consistent voice, documentation standards, and brand. You will also be responsible for the operational/transactional activities of the technology training team, including maintaining learning resources, administer the Learning Management System (LMS), scheduling, key performance indicators and metrics.
Develop marketing/communications strategies and associated deliverables that increase the awareness of IT services to the firm, as well as supporting projects and initiatives around technology changes and new/upgraded applications.
Work closely with project manager and team members on various initiatives where education, communication, and change management is required.
Develop technology-related surveys (supporting rollouts, training specific, and general end-user satisfaction)
Develop and maintain content on all IT and technology training-related pages on the firm’s intranet. Work with project managers to build user-facing project and/or program-specific pages.
Develop recurring IT newsletter to all firm users. Curate content from department leaders, project leaders, and others within IT and the technology training team.
Improve consistency, quality of documentation and learning resources by developing and maintaining instructional development standards, templates and style guides for documentation and end user communications. Review technical information and content prepared by others for clarity, consistency, and content quality.
Provide periodic reporting regarding effectiveness and value of firm learning programs. Maintain Key Performance Indicators (KPI’s) for training team.
Curate and categorize key content for the LMS to ensure a cohesive and comprehensive learning experience. Work with both internally developed content, as well as content from 3rd party providers to develop and maintain learning plans and an organized course catalog.
Coordinate with the Training team to maintain current training documentation and learning resources (both eLearning courses/videos and other learning materials), identifying gaps, updates required, or content that is no longer relevant.
Act as subject matter expert and point of contact for the LMS in conjunction with the other learning functions within the firm, such as Staff and Lawyer Professional Development teams.
Create and maintain monthly training and new hire orientation calendar, coordinating with training team to allocate resources, as well as service as point of contact for various training requests from offices and departments throughout the firm.
Required Skills: Advanced knowledge of windows-based systems and Microsoft Office applications. Familiarity with legal applications and concepts (such as document management systems and document assembly tools). Outstanding verbal and written communication skills, critical thinking, decision making and initiative. This includes ability to develop clear and targeted end-user communications and training documentation for our firm-wide lawyers and staff. Superior attention to detail. Solid understanding of end-user adoption/communication strategies around technology changes. Familiarity with project management approaches, tools, and phases of the project lifecycle. Experience in adult learning concepts, instructional design, user adoption, and organizational development. Experience evaluating the effectiveness of learning design through the creation of assessments and evaluations.
Preferred Skills: Industry certifications highly desired (Association for Talent Development, Society of Technical Communication, Microsoft MOS)
Education & Experience: 5+ year of experience designing, creating technical training and communications to legal or professional services audience.