The primary job of the IV Clinical Account Manager (CAM) s to provide a high level of expert clinical consulting to RIIS sites, directing and leading their planning and decision making to leverage the RIIS model on an ongoing basis.
To accomplish this, the Clinical Account Manager must be a highly experienced, motivated individual with a proven record of achievement in helping customers realize success in healthcare automated sterile compounding formulary optimization while providing operational and clinical insights that can be extended into the pharmacy and hospital or health system.
The individual will work within a team at our regional headquarters located in Cranberry Township, PA. This resource will report to the Director of IV Clinical Services.
Planning and Implementation: Guide new customers on the setup and optimization of the IV automation programs (RIIS) including support on design and implementation of processes and infrastructure within the health system related to IV pharmacy operations
Execution: Assist existing customers with ongoing optimization of their IV automation program (RIIS) and processes to ensure system-level goals are met
Sustainability: Lead development and commercialization of benchmarking, best practices and other services to ensure customer realizes the full value of their investment over the long-term
Sales Support: Provide consultation to prospective customers to convey the vision of the RIIS program
Assess, develop, and execute site-specific education plans concerning production best practices, including production schedules, batch sizes, extended BUDs, inventory management, and release testing. Provide consultation and expertise in response to customer clinical questions that arise.
Lead efforts to define site-specific KPIs for RIIS performance tracking and identify associated metrics to track performance
Collaborate with the assigned technical account manager (TAM), monitor the overall RIIS programs on an ongoing and basis and lead efforts to continuously improve program value
Monitor and maintain expertise in industry trends such as regulatory trends, product shortages, or outsourcing changes and prepare site-specific contingency plans and program change recommendations. Provide critical updates to customer sites.
Maintain high levels of client satisfaction by providing strategic customer-focused value-add consulting emphasizing quality, responsiveness, and technical expertise.
Lead the development and presentation of regular RIIS program updates and status reports to senior pharmacy and hospital executives at customer sites
Actively drive site reference-ability through achieve of KPIs and customer satisfaction
Ensure that customer technical automation issues are escalated and resolved
Act on opportunities to maximize RIIS benefits by recommending the incorporation of improvements in product features and functions at customer sites.
Align with key departments including sales, product management, product support, and training/documentation to improve RIIS program overall
Provide clinical expertise and insight to internal teams (marketing, R&D, Sales strategy) as needed
Join the Journey to Autonomous Pharmacy with Omnicell
The healthcare industry has undergone many changes since Omnicell was founded in 1992 to pioneer automated dispensing systems. Omnicell has responded, and we now offer the broadest set of medication and supply management solutions from the hospital to the home.
Today medication management is at a crossroads.
Here are just a few medication-related challenges the healthcare industry is facing:
Autonomous Pharmacy Automation - Pill Journey
$485 billion is being spent on medications across the healthcare continuum1
Drug costs are rising at 10 times the rate of inflation2
Medication nonadherence is estimated to cost over $300 billion a year3
Meanwhile, nursing and pharmacy staff are stuck performing administrative tasks that keep them away from patient care.
Incremental changes are no longer enough.
Omnicell believes radical change is needed to solve today’s challenges. We are leading a transformation of medication management through our vision of the Autonomous Pharmacy. Our goal is to move pharmacists and other clinicians to the center of patient care where they can practice at the top of their license.
A key ...goal of the Autonomous Pharmacy is reducing human touch points in the medication use process and driving toward a zero-error system.
We are already delivering on the Autonomous Pharmacy roadmap.
Today, Omnicell offers a powerful combination of advanced automation, data intelligence, and expert services to better serve patients. Healthcare providers and pharmacies are replacing manual, error-prone tasks with more accurate, efficient processes through solutions like our advanced robotic systems and our analytics software and services.
Harnessing the power of data intelligence.
Automation alone is not enough. We are leveraging the data from automated systems to deliver intelligent insights. For example, with Omnicell Performance Center™ our expert analysts use predictive intelligence to help health systems navigate drug shortages and other challenges.
Rising higher through the cloud.
We’re building out our vision on cloud infrastructure, which enables more nimble innovation and greater digital connectivity across our systems. That means you can spend less time managing equipment and more time focusing on what’s most important—the patient.