A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.
ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.
Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening, Weekend, and Online formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
Purpose This position manages assigned custom, open enrollment, international and other programs for the Executive Education Program. The primary objectives are to ensure growth through program quality, customer satisfaction, and faculty satisfaction while contributing to team goals and meeting quality standards and budget expectations. This position reports to the Programs Manager Team Leader.
Note: This position has a travel requirement of up to 50% and includes travel throughout the US, Europe, and the Middle East.
Duties and Responsibilities Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes. Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
Manage Open Enrollment and Custom Programs
Serve as project leader for all facets of the program design, delivery and follow-up for open enrollment, custom, international and other program deliveries
Know program content and value proposition
Collect and assemble all program materials from faculty, prepare work order and master ensuring quality of all program materials
Manage program budgets for both open and custom programs
Work with the faculty team, directors, and Marketing staff to conduct needs analysis
Understands domestic and international competitive landscape
Liaise with faculty and directors to create program curriculum
Ensure customer satisfaction with program delivery
Special customer needs after hours – non-program dinners, ball games,
1st line of response for tech issues
Provide In-class support
Adjust logistics as needed and communicate changes
Ensure appropriate program logistics, materials, food and beverage delivery
Create and monitor timeliness/due dates for pre-read and program materials and keep track of a variety of programs in different phases of readiness
Arrange any special program logistics (tours, off-site dinners, etc)
Correspond with the appropriate units to ensure that the classroom space, audio-visual equipment, and other faculty-specific needs are functioning well and in place for each program
Work with internal/external vendors to obtain program materials and services
Collect, review and summarize program evaluations making recommendation for improvement and implement those approved
Promote continuation of program offerings when possible
Maintain customer relationships with program participants to promote and sell other Executive Education public and custom programs and services to participants. This includes outward bound sales calls and other communications with past sending companies.
Promote the EE portfolio/certificate options and other services including coaching, consulting and custom programs
Serving as a member of the new product development team for Open Enrollment and Custom Programs international and domestic
Provide feedback to the Marketing and Sales staff on program content changes, revisions, and editing of brochures, email campaigns and other marketing communications.
Pass on leads for additional business opportunities to Professional Development, Business Development and Portfolio Managers.
Faculty Relationship Management
Initiate and develop strong faculty relationships
Liaise with program faculty on program materials, logistics planning, Visa needs and delivery including development of content.
Act as liaison to the faculty during the program and provide relevant participant feedback on the content
Serve as an Organizational Contributor
Participate in project relevant to the promotion and improvement of Executive Education/Ross School of Business including special project assignments.
A degree in Business Administration and 2-3 years of related experience or an equivalent combination of education and relevant experience.
Excellent writing skills, proofing skills, and creative writing abilities.
Demonstrated project management and organizational skills; strong attention to detail
Proven ability to successfully interact with a diverse group of people while interacting with students, faculty, and the public both pleasantly and professionally.
Ability to establish and maintain good working relationships and effective channels of communication at multiple levels inside and outside the organization.
Excellent communication, diplomacy, discretion, and presentation skills
Must be able to handle ambiguity.
Ability to work independently and to exercise initiative
Must have demonstrated ability in problem identification and resolution with excellent analytical skills, facilitation skills and previous budgeting experience.
Must be self-motivated and have the ability to work effectively in a dynamic environment
Ability to work independently, with minimal supervision, ability to manage and meet inflexible deadlines.
Must be a quick learner with the ability to multi-task.
Proficiency in MS Office applications (Word, Excel, PowerPoint)
Previous experience in the development and coordination of Executive Education programs or events is highly preferred.
2 or more years corporate experience
Experience developing and monitoring program budgets
Fluent in Arabic
Skills testing may be required.
Physical Demands/Work Environment
Requires the ability to travel to various locations to conduct work
The person in this position routinely communicates with Faculty and Corporate Executives
The person in this position routinely presents at events and client engagements
The person in this position routinely moves through the facility to attend meetings/events and access files or information
The person in this position routinely moves books and class materials weighing up to 20 pounds to class locations or other venues for student residencies or other events.
Domestic and/or international travel is required
Will require work during early mornings, nights, and/or weekends
May require on-call hours
Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.
The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.
Job openings are posted for a minimum of seven days. The job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 175697
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.