The Educational Technology and Project Manager (Correction Education Program) is responsible for planning, training, and implementing Correctional Education technology. This position works under the direction of and provides updates to the Director of Program Management Information Technology in overseeing and implementing Correctional Education technology hardware. The position is responsible for creating technology program management plans, aligning technology, executing rollout plans, and analyzing results. Projects and programs require an understanding of information technology infrastructure, program management, business administration, customer service and how technology integrates into student learning. They will build relationships with colleagues (OIT, Correctional and Online Education, Curriculum and Instruction, Faculty Development, and Professional Development), key stakeholders, educational partners and end-users to ensure goals for service quality and end-user productivity along with satisfaction are understood and exceeded. They should be forward-looking to provide recommendations and collaborate in strategic planning and setting the overall service and technical direction for Correctional Education technology.
Essential Position Duties and Responsibilities:
Project manages the research, implementation, integration and administration of Correctional Education Technologies:
LMS and Applications (Blackboard and Lantern, Kaltura, Respondus, Ally, EesySoft, etc.)
Works collaboratively with faculty, staff, technology partners to design, develop and deploy technology across the Ashland University correctional educational system.
Participates in analyzing, testing, verification and validation of custom software, hardware, and third-party package correctional software/hardware implementation.
Proactively manages the impacts and expectations of technology services and/or performance changes.
Analyzes performance test results and collaborates with technical resources to identify bottlenecks.
Build and maintain good working relationships with project teams, AU IT colleagues, and client stakeholders.
Creates program management plans and rollout scenarios in conjunction with correctional education plans.
Supports the vetting and implementation of new tools as needed for infrastructure requirements and teaching and learning.
Performs other related duties as required.
Main campus position with some necessary travel.
Master's Degree (Education/Instructional Technology, MBA, or related fields) is required. Prefer Ph.D. in Educational/Instructional Technology or Business Management/Administration (or Associated Field).
Demonstrated knowledge of higher education technology.
Proven experience and knowledge integrating technology hardware and software.
Three (3) to five (5) years customer service and/or product support experience.
Program Management Professional (PMP), Microsoft and/or Apple Certification, and network administration preferred.
Demonstrated knowledge of Asynchronous Learning Environments preferred.
Ability to work independently and within a team.
Experience designing and integrating online courses and user interface considerations preferred.
Ability to prioritize, schedule, and meet deadlines.
Relevant technical experience with troubleshooting and repairing higher education hardware preferred.
Able to work on multiple projects concurrently and meet hard deadlines.
Working Conditions and Physical Requirements:
Office environment with some lifting and hauling of equipment up to 60 lbs.
Some weekend and evening working hours required as needed.
Availability via cell phone during normal working hours and after hours is a requirement of this position.
Valid driver's license is required along with the ability to drive to remote locations and attend training as assigned.
Please submit a cover letter, current resume, and contact information for three (3) professional references when applying. Review of applications will begin immediately and continue until the position is filled.
Ashland University meets fully its obligation of nondiscrimination under federal and state laws and is actively committed to diversity in its workplace. Employment will require a criminal background check.
About Ashland University
Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.