University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News and World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
School/Center Overview The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. The Division is currently focused on three major initiatives: Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels; driving productivity for the Division and its customers through the better use of technology, and enhancing service offerings through upgrades and expansions of facilities. Duties This leadership position is responsible for managing all operational and administrative aspects of Penn Parking. Penn Parking Services has an annual labor budget of $3.2 million with over 45 full and part time employees, including salaried professional and hourly paid staff and unionized staff. Provides oversight of revenue collection and control, capital improvements, maintenance and cleaning of equipment and property; resource and people management including labor scheduling for 27 lots and garages; employee and labor relations; working with both outside and internal vendors; and controlling related costs; customer service and stakeholder relationship management. Management oversight of permit program and customer service operation, including administration, pricing and events. Due to the nature of the operation, some evening and weekend hours are required (for example, in support of Penn events). The role reports to the Director of Business Services, PTIRM (Parking, Transit, Ice Rink, and Mail).
Qualifications Bachelor's degree and 5 years to 7 years of relevant experience, or an equivalent combination of education and experience, are required. Advanced degree in business management is an advantage. Substantial demonstrated operational management experience in a complex 7-day operation, preferably in the parking business. Experience in project management, preferably of facility upkeep and renovation. Experience reviewing budgets, generating and managing expenditures required. Experience supervising and developing customer service staff (preferably unionized staff) required. Demonstrated experience planning and managing services in support of special events. Strong organizational, analytical and problem solving skills. Excellent interpersonal and communication skills, including a track record of effective people and change management. Candidate must display a high degree of initiative and judgment and be able to thrive in a collaborative environment. Leadership skills must enable candidate to elicit high level of coordinated support from project stakeholders. Must hold a valid US driver's license. Ability to work flexible hours including some evenings and weekends to support business needs.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.