Position Description: As a member of the Customer Engagement unit, the Project Manager will be assigned to oversee and manage a variety of projects related to IT products, services and support provided to the campus community. The Project Manager applies formal project management techniques to define project scope, deliverables, resource requirements, dependencies, manage project budgets and ensures overall delivery within planned scope and timeline. Coordinates work of project team members, collaborating with managers to balance workload and priorities, identifying roles and responsibilities of project team members, documentation of requirements as well as facilitating solutions that satisfy customer or project sponsor business needs. Additional responsibilities include coordinating the status of the Customer Engagement portfolio of projects, ensuring continuity and continual communication with stakeholders.
The Project Manager will lead engaging customer-focused projects and initiatives including web site hosting and site migrations, customer on-boarding transitions, service and product update migrations, and other change management projects resulting from customer feedback. The Project Manager will collaborate with customers, contractors, vendors and subject matter experts across the campus and health system to build solutions and address customer needs. The Project Manager will also apply knowledge and experience with customer/user experience design to recommend human-friendly, and optimized solutions to complex processes that can span departments and campus locations.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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UCLA is known worldwide for the breadth and quality of its academic, research, health care, cultural, continuing education and athletic programs. UCLA offers undergraduate degrees in more than 127 majors and graduate degrees in 198 program areas. UCLA has 11 highly regarded professional schools. Eight are ranked among the nation's top 15 in their field by U.S. News & World Report. UCLA is consistently among the most popular campus in the nation for undergraduate applicants.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.