The Florida Sheriffs Association is seeking to fill a new position - the Membership Coordinator. This position will play a primary role in the membership department by assisting with fulfillment, membership calls, and reporting on member data.
This position will perform routine tasks to ensure consistency of the membership program. This includes pulling monthly reports to ensure members get the featured items, inputting transactions, responding to customer calls, and pulling reports to guide decision making (ad hoc).
The Florida Sheriffs Association has 80,000 civilians and more than 2,500 businesses who support the mission of the organization. Many of these individuals have been members for decades, and FSA still tries to recruit new individuals and businesses to continue supporting law enforcement today. This program is vital to the success of the FSA.
Applicants who believe in supporting today's law enforcement should apply - understanding why we do the work we do is critical to our organization's success. FSA offers great benefits, including health care for the employee and a competitive retirement package.
Under the direction of the Membership Manager, the Membership Coordinator is responsible for assisting the Membership Manager with managing data and reports, in addition to coordinating and implementing projects for digital marketing and direct mail efforts while performing daily operational aspects of the membership program. The Membership Coordinator performs operational, marketing/communications, bookkeeping and clerical duties, as well as tasks specific to the position.
An important and essential job function of the position is attitude which includes the following: interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under periodic intense time pressure, and responding in a positive manner to supervision.
Coordinates digital marketing and direct mail efforts from preliminary creative development through final implementation.
Processes, reviews and finalizes daily website (digital) transactions and related reports.
Exports, imports, analyzes data and prepares reports required to generate member fulfillment.
Participates in membership and awards fulfillment process; prepares and processes membership credentials and product order fulfillment mailings.
Assesses digital campaign responses and reporting for potential revisions prior to launching similar or new campaigns.
Provides support in developing, scheduling and executing member surveys to establish member needs and wishes; report on survey results.
Coordinates member benefits reports.
Processes transactions for member applications, renewals and program donations.
Assist with tracking results of regularly scheduled communications including renewal series emails.
Implements and manages inventory.
Performs other duties as assigned.
Education, Professional Certification, or License
Bachelor’s Degree from an accredited college or university in business administration, marketing/communications, or a related field preferred.
Valid Florida driver’s license.
Minimum of three years of business administration experience preferred along with membership or customer service-related knowledge.
Experience with using member/customer relationship management systems.
Proficiency of keyboarding 35 words per minute.
Member/Customer relationship management systems, Microsoft Access, Excel and Word and SAP Crystal Reports, email marketing and other office software.
Basic web form design and HTML coding.
Membership policy and procedures.
Familiarity with payment processing policy and procedures and payment gateways.
Communication and customer service.
Data entry; keyboarding.
Manage multiple priority tasks while undergoing evolving deadlines; time management; adaptable.
Research and utilizing multiple resources.
Read/write basic English grammar (Spanish speaking and writing ability is a plus).
Be a team player.
Operate a motor vehicle.
Comprehend and resolve problems.
Lift 35 lbs.
Previous membership experience.
Knowledge of Customer Relations Management Software.
Customer service skills.
About Florida Sheriffs Association
The mission of the Florida Sheriffs Association as a self-sustaining, charitable organization is to foster the effectiveness of the Office of Sheriff through leadership, education and training, innovative practices and legislative initiatives.
The Florida Sheriffs Association values integrity, fairness, commitment and accountability. Integrity is practiced by each of our members and the organizations they represent and we are committed to the protection of the Office of Sheriff and to our obligation to the citizens we serve. We practice fairness and accountability in our interactions with the members of our organizations, our citizens and the visitors to this state.