Position: Technology Support Specialist I, Education Resource Center (ERC) and Student Multimedia Design Center (SMDC)
Deadline: October 18, 2019
Pay Grade: 27N
The University of Delaware Library, Museums and Press seeks a service-oriented individual with strong technology skills to assist faculty, staff and students in the Education Resource Center (ERC) located on the first floor of Willard Hall and the Student Multimedia Design Center (SMDC) located on the lower level of the Morris Library. This is a 12-month, full-time, nonexempt position reporting to the Associate Director, Education Resource Center. The following major responsibilities are performed in both locations:
Assist in the general operation and library services, including staffing busy public service desks and providing online circulation of collections and equipment.
Assist Library users with computer hardware, software, and specialized multimedia equipment.
Provide point-of-sale services and assistance with services such as copying, printing, scanning and laminating.
Supervise student assistants including hiring, scheduling, payroll, training, assigning and reviewing work.
Install, maintain and troubleshoot specialized multimedia-related equipment.
Create multimedia tutorials using video editing software and video cameras.
Update information on the Center’s web sites under direction of supervisors.
Maintain statistical records and prepare reports as directed by supervisors.
Assist library users in finding materials and using the online catalog and online database resources, predominantly in the ERC.
Provide technical support for multimedia technology including: six SMDC multimedia studios; two SMDC multimedia classrooms; and ERC SMARTboard room; with a principal emphasis on setting up computers, projectors, cameras, lighting, and other equipment for presentations, instruction and workshops.
Interpret and execute University and Library policies and procedures. Perform other related duties as assigned.
Qualifications: High school diploma or GED with specialized computer training; demonstrated knowledge of multimedia software and hardware, specifically video editing software and video cameras; experience with popular software packages; strong computing skills developed through a variety of technology applications; ability to troubleshoot software, hardware, and networking problems and computer-related equipment; ability to perform bibliographic searches in a variety of databases and the Internet; ability to solve problems under time constraints; ability to transfer technology concepts across applications; ability to work both collaboratively and independently; strong organizational skills; excellent interpersonal communication skills including ability to communicate technical information to people with various levels of computer expertise and interact well with people of all ages and diverse backgrounds. Preferred: Previous public service experience.
Special Requirements: Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 pounds, push and pull full book carts weighing up to 250 pounds, and bend and reach to place books and journals on library shelves ranging from 3 to 90 inches high.
General Information: The University of Delaware Library, Museums and Press is committed to student success, scholarly research and inclusive excellence. The Library is strongly committed to fostering diversity within our community. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion, and will assist us to expand our capacity for diversity in the broadest sense. See library.udel.edu/.
The Education Resource Center (ERC), located on the first floor of Willard Hall, provides curriculum resources and related services to help prepare and support teacher education students and faculty educators — Pre-K through college — to meet national and Delaware content and performance standards. Services and collections include curriculum materials, children and young adult books, classroom manipulatives, professional educational resources, assistive technology, computer workstations with electronic resources, classroom and multimedia technology, laminating and related poster making, and the College Do2Learn Makerspace. See library.udel.edu/erc/.
The Student Multimedia Design Center (SMDC), located on the lower level of the Morris Library, is a state-of-the-art multimedia facility with two instructional classrooms, six digital video studios, and more than 60 computers for individual and collaborative UD student, faculty and staff use. The Center provides multi-level editing equipment and software, SMART boards to rehearse presentations, and more than 145 kits, such as video camera kits, for circulation. See library.udel.edu/multimedia/.
Work Hours: Monday-Friday 8am – 4:30pm
Equal Opportunity Employer: The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at:www.udel.edu/home/legal-notices/
Employment offers will be conditional upon successful completion of a criminal background check. A conviction will not necessarily exclude you from employment.
Internal Number: 494356
About University of Delaware
The University of Delaware has a great tradition of excellence, from our roots extending back to a small private academy started in 1743, to the research-intensive, technologically advanced institution of today. Our alumni tell our story of achievement, from our first class, which included three signers of the Declaration of Independence and one signer of the U.S. Constitution, to the more than 154,000 living Blue Hens who are making vital contributions to the world. Vice President Joseph R. Biden Jr. and his wife, Jill, are both UD alumni. The University received its charter from the State of Delaware in 1833 and was designated one of the nation’s historic Land Grant colleges in 1867. Today, UD is a Land Grant, Sea Grant and Space Grant institution. The Carnegie Foundation for the Advancement of Teaching classifies UD as a research university with very high research activity—a designation accorded less than 3 percent of U.S. colleges and universities. UD ranks among the nation’s top 100 universities in federal R&D support for science and engineering. A state-assisted, privately governed institution, UD offers a broad range of degree programs: 3 associate programs, 147 bachelor’s p...rograms, 119 master's programs, 54 doctoral programs, and 15 dual graduate programs through our seven colleges and in collaboration with more than 70 research centers. Our student body encompasses more than 17,000 undergraduates, more than 3,600 graduate students and nearly 800 students in professional and continuing studies from across the country and around the globe. Our distinguished faculty includes internationally known authors, scientists and artists, among them a Nobel laureate, Guggenheim and Fulbright fellows, and members of the National Academy of Sciences, National Academy of Engineering and the American Association for the Advancement of Science. State-of-the-art facilities support UD's academic and public service activities. Our 146-foot coastal research vessel, Hugh R. Sharp—the most advanced in the U.S.—helps scientists across the region explore the sea. World-class figure skaters train at our High Performance Figure Skating Center. Partnerships with Nemours/A. I. du Pont Hospital for Children, Christiana Care and Thomas Jefferson University; the U.S. Army; Winterthur; Longwood Gardens and Hagley Museum offer unparalleled experiences in health sciences, defense research, art conservation, horticulture and history. The University is now transforming a 272-acre parcel, the site of a former auto assembly plant, into the Science, Technology and Advanced Research (STAR) Campus. Distinguished speaker series, symposia, 21 intercollegiate athletics programs and numerous intramural and club sports, more than 300 student organizations, concerts, exhibits and other arts and cultural activities enrich campus life.Thomas Jefferson once described Delaware as a "jewel" among states due to its strategic location on the East Coast, halfway between Washington, D.C., and New York City. Today, however, the location of Delaware's flagship university increasingly is invoked as "halfway between Los Angeles and London."In addition to our Georgian-inspired main campus in Newark, Del., UD has locations across the state--in Wilmington, Dover, Georgetown and Lewes. A thriving study-abroad program and expanding international partnerships further enhance our students' education as global citizens. We invite you to visit our campus or take our virtual tour today! http://video.realviewtv.com/education/udel/