This is a temporary position and is expected to last approximately 12 months.
This position oversees the day-to-day operations in the St. Paul Student Center Gopher Spot. Supervision of 6 FTE student staff (approximately 25 students). Responsible for Gopher Spot operating budget, ($410K). The hiring offer is contingent on the successful completion of a background check. This position reports to the Retail Coordinator.
DUTIES AND RESPONSIBILITIES: Manage daily operations and oversight of Gopher Spot, game room reservations, and game room programming – 45%
• Manages the administration of food service, including customer service, employee training, inventory maintenance, quality control, health and food safety, occupational safety, and advertising. Assists with game room operations, space reservations, and student programming. • Monitors and provides input on operational budget totaling $410,000. Forecasts revenue, labor costs, merchandise for resale and operating expenses. Produces and analyzes monthly reports. Plans and implements corrective action as needed. • Requires maintenance of Minnesota Certified Food Manager certification • Works closely with Retail & Marketing Director and Retail Managers to implement pricing policies, by reviewing merchandising activities, determining additional needed sales promotion, and studying and analyzing trends to maximize profitability and achieve financial objectives • Authorizes clearance sales and promotional activities • Troubleshoots technical issues with specialized integrated bowling management system (point-of-sale, scoring, space reservations, time clock, and lane control), scheduling program • Coordinates approximately 125 space reservations annually, with revenue of $15,000 per year • Responsible for daily cash deposits and cash handling of operations with annual sales of $376,000. Works in connection with the departmental accounting staff and supervisor to investigate cash control issues. • Monitors daily, monthly and annual sales and related procedural systems and reports. Plans and implements corrective action as needed. • Establishes and maintains procedures relating to exceptional customer service standards, clear and timely communication, and protection from operational losses. Creates and enforces employee expectations and house policies. • Arranges and conduct monthly inventories and audits on inventory valued at $14,000. Plans and implements corrective action as needed.
Develop and supervise 6 FTE student employees (20 students) – 40% • Prepares students for the next stages of their lives by introducing educational and developmental components to the student employee positions, providing a more holistic educational experience at the University • Develops and implements experiential and reflective development opportunities based on the University of Minnesota's Student Development Outcomes • Monitors students’ progress in the Student Development Outcomes, provides day-to-day coaching and feedback, performs performance evaluations • Interviews, hires, evaluates, coaches, conducts discipline, trains, and mentors student employees • Supervises front-line customer service associates; mid-level student managers who order product, work with vendors, manage inventory levels, monitor the entry-level employees’ work performance, and coach staff; and advanced-level student managers who prepare financial records, assist in developing training and procedural programs, plan student programming, assist in analyzing sales data, schedule reservations, monitor entry-level’s and intermediate-level’s work performance, and coach staff. • Ensures proper training governing potentially dangerous activities related to bowling equipment and hazardous materials. • Fosters a spirit of teamwork and unity among staff members, leads employees to meet department expectations for productivity, quality, and goal accomplishment • Develops, schedules, and monitors formal training programs, schedules, and daily responsibilities • Appropriately communicates organization information through department meetings, one-on-one meetings, email, instant message, internal website and regular interpersonal communication. • May require up to 50+ hours/year of work per week outside of normal working hours (e.g. evenings and weekends) to resolve staffing, scheduling, or operational issues. • Occasionally covers employee (front-line staff and student manager) breaks and shifts as necessary
Assist with on-going evaluation and long-range planning of Gopher Spot operations, reservations, and student programming – 10% • Assist in development and propose long-range goals. Create implementation strategies • Proactively seek opportunities for increasing sales and efficiencies through new initiatives and technologies. Propose improvements • Identify capital purchase needs, including replacing equipment, adding new equipment (to increase efficiencies or revenue) • Serve as project manager for specific short-term projects. Define scope in collaboration with supervisor. Manage related schedule and resources
Supports Gameroom programming – 5% • Serves as support for students who plan approximately 6 events annually in Gopher Spot; average attendance is 35 students. • Assists in implementation of semester events including gaming tournaments and themed nights. • Authorizes event marketing (including promotions and food specials) • Plans staffing of events • Assists in reporting and tracking of participation and associated sales • Assist colleagues in SUA to offer programs, resources, and services to support an inclusive and diverse University community; assist in community building.
*This position is represented by a bargaining unit AFSCME Clerical. Dues or fair share deductions will be made.*
Salaray range: $16.18 - $27.21 USD/hour
High school diploma/GED and four (4) years of operations and/or student support experience. Training/education may be substituted for up to two years of experience.
Experience working with college students and diverse groups of people.
The successful candidate must have excellent organizational skills and effective written and verbal communication skills.
Willingness to work occasional evening and weekend hours, as necessary.
Experience working in a large, complex organization.
Experience with retail point-of-sale computer systems a plus.
Working knowledge of PC computers; proficient in Microsoft Word and Excel, e-mail and web browsers; Project management experience.
Willingness to get involved in the unexpected; A collaborative, team oriented work style; Self-motivated.
Ability to handle multiple tasks, to take initiative and work independently with good judgment about when to seek direction, to keep deadlines.
Internal Number: 333460
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.