To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
Information and Technology Services (ITS) is looking for a Windows Operations and Development Specialist Associate working with the Support Services End User Computing (EUC) Engineering team within ITS.
This role will work on assignments that include infrastructure and solution design/implementation activities related to SCCM, Windows desktop deployments, desktop/application virtualization, storage, Active Directory, Group Policy, PCI compliance, incident triage, and workflow automation. This position reports to the End User Computer Platform Engineering Manager.
WHO WE ARE
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:
Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
You have at least one (1) year in IT working in a large scale enterprise environment, working independently to successfully install, configure, maintain, and support Windows desktop operating systems and layered software requiring ability to maintain confidentiality, timeliness, customer service, organization, prioritization, and troubleshooting. You will have a passion for customer service and knowledge of some or all of the following technologies: Windows 7/10, SCCM, Group Policy, NTFS Permissions, SharePoint, PowerShell, scripted installs and removals, Registry, Command line, help ticket system, System Management Tools, Microsoft User State Migration Tool (USMT). You also have experience packaging software for attended/unattended deployment in a managed environment including: including preparing .exe/.msi installations for redistribution, re-packaging vendor provided installers, customizing system and users settings, creating uninstall scripts, and active setup components.
Work as part of a team to build, maintain, and update Windows deployment infrastructure. This includes the ability to evaluate, configure, automate, test, and deploy software
Work with Microsoft and third party technologies to enhance deployment infrastructure, develops scripts and MiWorkspace tools specific to scale technology to meet demand
Develop, maintain and analyze software packaging and deployment procedures, audits and uses best practices
Configure and maintain servers, server applications and systems used for the support and management of desktop and software deployments
Perform Active Directory management functions including organizational unit maintenance and support along with account, group, and group policy management and troubleshooting
Maintain and support customer/institutional data through disk encryption management, network storage, desktop backup, and security permissions
Demonstrate quality service and accountability in the process of resolving incidents/requests, and supporting daily operations that results in accurate, timely, and efficient solutions and data as evidenced by meeting customer needs and meeting or exceeding established performance metrics
Collaborate, utilize analytical and communication skills to work with all team members, support staff, and customers to ensure incidents, problems, and changes are fully communicated and align appropriately to support root cause analysis, knowledge sharing, resolution that will deliver quality services of the Windows solution
Create, modify, and update written procedures, processes, and technical support knowledge effectively, tailoring content to the level and type of audience
Contribute to research and evaluation of new enterprise technologies, processes, upgrades to Windows desktop enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements
Utilize analytical and communication skills in the development and modification of written procedures, processes, and technical support knowledge base, resulting in content tailored to the level and type of audience for support and issue resolution. Receives assignments to create documentation from intermediate and senior staff.
Stay current with relevant advances in technologies, make cases for advances in current infrastructure based on technological advances which may include: on-the-job training, attending technical courses or conferences, reading, research, and testing
Develop and follow best practice procedures and share knowledge with team members serving as a subject matter expert and mentor others
Bachelor’s degree in computer science or a related field, or an equivalent combination of education, certification, and experience
Minimum of one (1) year experience in IT working in a large scale enterprise environment, working independently to successfully install, configure, maintain, and support Windows desktop operating systems and layered software requiring ability to maintain confidentiality, timeliness, customer service, organization, prioritization, and troubleshooting
Knowledge of some or all of the following technologies: Windows 7/10, SCCM, Group Policy, NTFS Permissions, SharePoint, PowerShell, scripted installs and removals, Registry, Command line, help ticket system, System Management Tools, Microsoft User State Migration Tool (USMT)
Experience packaging software for attended/unattended deployment in a managed environment including: preparing .exe/.msi installations for redistribution, re-packaging vendor provided installers, customizing system and users settings, creating uninstall scripts, and active setup components
Ability to leverage appropriate technical tools with direction to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for Windows platforms/systems
Proven ability to work as part of a team to meet customer expectations
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations
Demonstrated effective written and verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations
Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service
Excellent organizational, analytical and independent problem-solving skills
Ability to influence others in the building and maintaining a consensual approach with a wide array of diverse business interests
Demonstrated experience with Enterprise Level System management tools and processes in a 3000+ client environment
Familiarity with PCI compliance requirements
Information and Technology Services is excited to be filling 40-plus positions this fall to support the missions of the university through the innovative and appropriate use of technology. We have been strategic in our hiring over the last two years in order to fund and invest in our future with these key positions. As a valued team member, you will help create and run the technology that powers the University of Michigan – supporting the students, faculty, and staff who are helping to improve the world!
Physical Demands / Work Environment
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus. Punctual, regular, and consistent attendance is required. May require on-call availability and may require working during non-business hours and on weekends.
NOTE - This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 178602
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.