To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
Information and Technology Services (ITS) is seeking an Application Operations System Administrator Intermediate to join the RADAR team in the Infrastructure department within ITS. This position will report to the Director of Application Operations.
The role will provide advanced technical support updating solution delivery and production operations of complex and intermediate application systems administration for ITS servers and campus facing managed operating system offerings. Implements solutions by managing the system administration of the computing infrastructure through development of programs, installations, patches and/or upgrades. The successful candidate will establish architecture by collaborating and contributing with team members, software vendors and other technical staff to develop, design, implement and continuously improve application systems. This position will also develop and maintain documented (e.g. disaster recovery) procedures for supported application systems and communicate status of projects and plans to all stakeholders.
WHO WE ARE
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:
Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
You have at least two (2) years of experience in a similar role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, analysis, problem solving and working independently to successfully implement application systems primarily on Windows Server, but could include Linux. You will have a fundamental understanding of current web server technologies (IIS, Tomcat, Apache, etc.) and related components. In addition, you will have demonstrated analysis and technical problem solving skills and the ability to communicate complex technical concepts and information effectively via email, letters, and in person to teams and customers.
Collaborates with development teams to coordinate releases and keep all infrastructure components in sync across multiple phases of environments (i.e., development, quality assurance, staging, test, production). Effectively prioritizes and fulfills service requests such as backup, restore, permission changes, patch application and testing. Provides basic application operating system and administration support for daily operations. Develops and updates procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate and maintain application systems, software, network and port configuration, host-based firewalls, and peripherals. Supports and collaborates with team members, software vendors and other technical staff on project efforts to achieve implementation plans and timelines. Review and monitor application systems for availability, error conditions, adequate space allocation, backup integrity and performance to ensure system stability. Provide reports and capacity data to support metrics for hardware warranty, software licensing and asset management systems. Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. May require on-call availability and may require working during non-business hours and on weekends.
Contributes to research and evaluates new enterprise technologies, processes and upgrades to application systems by identifying when established procedures are not working and there are gaps in processes. Makes recommendations for improvements. Develops and edits customer and technical support knowledge base documentation.
DEVELOPMENT OF SELF AND OTHERS
Stays current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software and technical services. This can include: on-the-job training, attending technical courses or conferences, reading, research and testing. Develops and follows best practices and procedures and shares knowledge with team members.
Bachelor’s degree in computer science, business computing or a related field or equivalent combination of education, certification and experience.
Minimum of two (2) years of experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, analysis, problem solving and working independently to successfully implement application systems. Primarily on Windows Server, but could include Linux.
Fundamental understanding of current web server technologies (IIS, Tomcat, Apache, etc.) and related components.
Demonstrated ability to work in a self-directed manner, skillfully manage complex projects and stay up-to-date with the latest industry developments and best practices and apply the knowledge in the workplace.
Demonstrated analysis and technical problem solving skills.
Ability to communicate complex technical concepts and information effectively via email, letters, and in person to teams and customers.
Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for both Windows Server and Linux operating systems.
Familiarity with current computer technology and applications (e.g. word processing, spreadsheet and collaboration applications)
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members, support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations.
Demonstrated effective communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations.
Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.
Excellent organizational, analytical and independent problem-solving skills.
Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests.
Knowledge of current operating system technologies, including Windows Server and Linux.
Experience with two (2) or more of the following languages: PowerShell, C#, Windows Batch, or Python.
Experience with automation tools such as Jenkins or Ansible.
Experience with Microsoft SQL and Oracle database.
Experience with IIS, Tomcat, Apache and related web technologies.
Three (3) or more years of experience supporting .NET and Java based application systems running on Windows.
Information and Technology Services is excited to be filling 40-plus positions this fall to support the missions of the university through the innovative and appropriate use of technology. We have been strategic in our hiring over the last two years in order to fund and invest in our future with these key positions. As a valued team member, you will help create and run the technology that powers the University of Michigan – supporting the students, faculty, and staff who are helping to improve the world!
Punctual, regular, and consistent attendance is required
Normal amount of sitting
Average mobility to move around an office environment
Able to conduct normal amount of work at a computer
May require to travel to various locations on and off campus
Requires on-call availability and rotation outside of normal working hours
Requires working during non-business hours and on weekends
May require to maintain own high-speed residential connectivity service
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 178550
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.