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Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Information and Technology Services (ITS) is seeking a Telecommunications Specialist to join the ITS Communications and Data Centers within ITS at the University of Michigan. This position reports to a Telecommunications Installation and Maintenance Supervisor.
The Telecommunications Specialist will install, maintain and repair cable distribution systems as part of local, regional, national or global environments, associated hardware and equipment in order to provide the University of Michigan with a world class communication network infrastructure. You will be involved primarily with field work on major renovation or new building construction sites involving long term standing and perhaps repetitive motions.
WHO WE ARE
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:
Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
You will be a dedicated, flexible and experienced Telecommunications Specialists to provide first class customer support and repair. You will be at least 18 years old, have an excellent driving record, have at least 3 years field experience in networking and telecommunication installation and troubleshooting of data, video, voice and WiFi communication systems, including point-to-point circuits, have knowledge and understanding of tools and equipment used to troubleshoot voice, video, data and special circuits, including but not limited to: sniffers, fluke meters, hydraulic wire pullers, TIMMS meter, Volt ohm meters, Voltage tester, fiber tester, various common hand and power tools, and experience in reading and understanding bill of materials, communication blueprints and schematics.
Responsible for consistently displaying the highest quality of work and customer service. Provides outstanding customer service and a high level of professional integrity. Maintains customer rapport by listening to and resolving concerns and answering questions.
Establishes voice, data and video networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.
Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
Install, maintain and repair cable distribution systems, including in-building and outside building cable plant infrastructures (fiber optic, copper and coaxial)
Plans network or circuit installations by reviewing customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
Perform site pre-inspections and coordinate post-construction audits.
Demonstrates quality service and accountability in the process of: resolving incidents and requests, resulting in accurate, timely, compliant, and efficient solutions as evidenced by: meeting operational metrics and customer needs.
Demonstrates relationship building, effective communication skills, and quality service in the process of collaborating with senior staff, on the use of products, tools, handling of sensitive data, and resolving incidents, resulting in efficient, effective use of operational tool sets, protocols and guidelines
Must have valid driver's license with excellent driving record
Must be proficient at using small hand tools and larger power tools
Minimum age requirement is eighteen years
Ability to work a flexible schedule, at times including overtime and weekends
Graduation from high school and training in a related field and/or equivalent combination of pertinent education, certification and experience
Demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, working with standards, and working independently
3-5 years field experience in networking and telecommunication installation and troubleshooting of data, video, voice and WiFi communication systems, including point-to-point circuits
Installing, terminating and testing Cat5E and Cat6 cabling
Knowledge and understanding of tools and equipment used to troubleshoot voice, video, data and special circuits, including but not limited to: sniffers, fluke meters, hydraulic wire pullers, TIMMS meter, Volt ohm meters, Voltage tester, fiber tester, various common hand and power tools
Demonstrated knowledge, experience and ability to splice cable, and fiber optics
Experience in reading and understanding bill of materials, communication blueprints and schematics
Strong time management and organizational skills with the ability to handle several tasks efficiently
Highly motivated with the ability to work well independently and within a team environment.
Ability to meet the requirements of driving a U-M vehicle and have a valid driver's license with less than 7 points
Ability to move equipment across campus and install within buildings, manholes, overhead, racks, and in tight quarters, weighing up to 50 lbs. and using proper safety techniques
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations
Demonstrated effective verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations
Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.
Excellent organizational, analytical and independent problem-solving skills
Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests
Training or some networking certification course work
Good understanding of Windows computer operating systems
Basic understanding of IP telephony, SIP and IP Networking would be beneficial
Information and Technology Services is excited to be filling 40-plus positions this fall to support the missions of the university through the innovative and appropriate use of technology. We have been strategic in our hiring over the last two years in order to fund and invest in our future with these key positions. As a valued team member, you will help create and run the technology that powers the University of Michigan – supporting the students, faculty, and staff who are helping to improve the world!
Physical Demands / Work Environment
Work is performed inside and outside and underground, including attics and crawl spaces with exposure to heat, cold, dampness, noise, dust and, on occasion, in confined spaces. These physical demands are representative of what a technician may encounter in the field and are essential functions of the position. You will be involved primarily with field work on major renovation or new building construction sites involving long term standing and perhaps repetitive motions. The position also requires work on ladders and multi-story buildings. The position will be traveling to, walking and working in UM buildings, data nodes, telecom closets, basements, on ladders, or manholes. Most work conducted at various locations on and off campus; and, moves throughout buildings to provide support and deliver/retrieve communication hardware and parts; equipment across campus and/or within buildings.
Punctual, regular, and consistent attendance is required.
May require on-call availability and may require working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 178452
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.