Are you passionate about leading a dynamic team who delivers world class customer service? Do you have experience with warehousing, logistics, team building and leadership? Then, we've got the place for you. If you love to share your excitement, engage with people, and empower them to make a difference in their lives, we should get to know one another.
The Workplace Experience Supervisor is responsible for the leadership and supervision of the CBRE Hardware Lab and Fulfillment Teams at our client's campus facilities. You will be responsible to plan, organize, direct and oversee all operations within these teams, including warehouse management and inventory control, equipment staging and deployment, 4-5 satellite shipping and receiving locations, intercampus logistics, hardware destruction and recycle and a team of 8 direct reports. A supervisor in this setting must be able to work well with people while ensuring that activities and policies are carried out according to corporate guidelines. Excellent leadership and communication skills are vital.
Some perks of the job:
Employees working 30 or more hours per week may qualify for:
Medical, Dental and Vision, plus other benefits
Paid holidays, vacation and sick time
Exclusive discounts entertainment, health & wellness, travel, and more!
Ensure that all direct reports understand how their work relates to the customers' business objectives
Interview and hire all associates and drivers: Make fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations
Build engagement by expressing pride in the group when goals are met, recognize and reward associates for their achievements
Inspire, develop, lead and retain a diverse, high energy, genuinely friendly, customer-obsessed team to meet or exceed customer and CBRE expectations
Build and establish amazing partnerships with employees, customers, vendors/suppliers, and corporate partners
Provide coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from one-up manager and human resources
Identify and groom future CBRE leaders through succession planning
Demonstrate exemplary ethical conduct that establishes an atmosphere of trust and support
And of course...smile, have fun, work hard and achieve awesome success
Interact daily with our customers to ensure we understand existing and emerging customer needs and SLA compliance. Plan for, forecast and adjust according to those needs in a proactive manor
Utilize team to identify operational improvements in areas such as route optimization, load leveling, vehicle maintenance, package accountability, and warehouse operations
Collaborate with other CBRE leaders both on and offsite to share best practices, leverage resources/assets, etc.
Warehouse: Involves oversight of both materials and labor in a product storage location. The pace of a warehouse can be very active due to incoming and outgoing materials, making it important for a supervisor to be able to focus on multiple tasks at the same time
Maintains physical condition of warehouse by planning and implementing new design layouts, inspecting equipment and ensuring spaces are kept clean and tidy
Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
Shipping & Receiving: This position is responsible for timely and accurate distribution of inbound and outbound freight, parcels and USPS mail, special projects and communications with other departments and locations
Responsible for all aspects of operating day-to-day services of direct reports (including monitoring staffing levels, scheduling, coordinating workflow, prioritizing jobs, and delegating duties
Supervise Personnel -To include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews, merit increase actions and corrective action plan administration, with approval one-up manager or HR, as needed
Manage Quality/Workflow compliance - demonstrate commitment, enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by the distribution team
Finance: Assist in developing and execute annual financial and operating plan, manage the operation with integrity to meet or exceed budgeted targets. Identifies issues with the operating metrics and P&L and responds accordingly
Perform administrative tasks, provide volumes/billing inputs to one-up manager, and other assigned duties in a timely manner.
Utilize technology to perform tasks efficiently
Growth: Execute a process to track and record value delivered to the customer, Identify and seize profitable business opportunities, Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
Fleet: Monitor and improve fleet and equipment utilization. Keep vehicles well maintained and clean. Bring forward innovative ideas, contribute to equipment specification as needed. Build a strong working relationship with local service vendors. Effectively balance resources to maximize productivity and efficiency.
Other duties as assigned by manager
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of five years experience within the warehouse industry with regular customer interaction preferred.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.
Physical ability to assist with warehouse operations. Able to lift 50 lbs.
Knowledge of warehousing, logistics and or mail operations, features of service, systems, policies and procedures
Ability to demonstrate positive behaviors, lead, and embrace change
Strong customer relationship building skills, and demonstrated passion for using creative solutions to exceed customer expectations
Proven experience in a fast-paced, high volume team environment where multi-tasking and making reliable decisions under pressure and the norm
Focuses energy on top priorities, excellent planning and organizational skills
Knowledge of technology and understanding of Microsoft products (Windows, Office, Xbox, Surface, and services)
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required
In addition: 1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment 2. Maintain and wear at all times required appropriate personal protective equipment (PPE) 3. Apply appropriate material handling techniques at all times, 4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
As a Supervisor: 1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders c. Support stop work authority when it is exercised in good faith d. Communicate any / all potential workplace hazards and workplace procedures
Internal Number: 19034800
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.