The Friday Harbor Laboratories (FHL) Operations Manager oversees the day-to-day management and functioning of FHL's operations and facilities. Friday Harbor Laboratories (FHL) is a research unit of the College of the Environment, located on a 490 acre biological reserve on San Juan Island. The primary mission of FHL is marine research, with teaching and public outreach also an important part of our mission at UW. FHL was established over 100 years ago and operates year-round, bringing scientists, students, and scholars from all over the world together to study and conduct research in the marine sciences.FHL is a unique unit within the College since it is a research station, offers undergraduate and graduate classes, runs dormitories and The Whiteley Center for Scholars, hosts conferences and workshops, operates scientific diving and other research from FHL-owned vessels and small boats, and runs a dining hall. Given this diversity of operations, FHL is also home to diverse users and visitors from all over the globe who come to learn, study, teach, and discover. FHL is committed to fostering an environment that is professional, ethical, inclusive and respectful of all who participate in our community, and expects all FHL employees, students and visitors to contribute positively to our community.Friday Harbor Labs has an outstanding opportunity for an Operations Manager. Reporting to the Director, the FHL Operations Manager oversees the day-to-day management and functioning of FHL's operations and facilities. The Operations Manager supports FHL's mission and long-term goals, and works with the Director and the College on innovative and evolving programs and services. The Operations Manager supervises the people who enable FHL to operate effectively and efficiently. The Operations Manager ensures that the FHL operational employees collectively support the research, teaching, and outreach missions of FHL. This position also ensures excellent customer service for faculty, staff and visitors.ResponsibilitiesOperations Coordination and Supervision*Coordinate, manage and monitor FHL operations, including facilities maintenance, housing, food services, custodial services, safety, boat operations, and IT services directly supervising a minimum of four management staff.*Identify and implement efficiencies in all areas of operations, including facilities maintenance, housing, food services, custodial services, safety, boat operations, and IT services.*Oversee fulfillment of faculty and staff programmatic or infrastructure needs, including computers, telephones, email, IT connectivity and office support.*Adapt operations to reflect ongoing development of new priorities.*Lead the upgrade and maintenance of facilities and infrastructure in partnership with UW Facilities and other related university units.*Oversee all facilities usage and prepare regular usage reports for the FHL Director and for use in facilities grant applications.*In concert with the maintenance and housekeeping supervisors, regularly inspect all buildings, grounds, and facilities to determine areas requiring repair or maintenance.Compliance and Best Practices Oversight *Develop, recommend and implement guidelines, policies and procedures for the day-to-day FHL operations to support FHL mission.*Implement and ensure compliance with applicable program, college, university, state, and federal policies and procedures.*Ensure that FHL is compliant with health and safety requirements and provides a safe environment for all faculty, staff, and visitors.*Work closely with the Director to develop and clarify policies and ensure consistent management practices.Financial Management *Oversee the responsible development, management, and control of all FHL operations budgets, including: facilities maintenance, housing, food services, custodial services, safety, boat operations, and IT services.*Review financial statements and data, utilizing this data to respond to trends proactively and responsibly to preserve FHL's financial sustainability. *Plan effective long-term strategies for the financial well-being of FHL and lead the cost-effective delivery of operational services.*Work with Business Manager to develop annual rates for all operational cost centers.*Investigate and provide recommendations regarding cost effective solutions to needs of the different staff teams.*Seek external funding sources for FHL infrastructure/operations.*Initiate, negotiate, implement and manage contracts in accordance with university policy and approved budgets, to include project design and costing.*Prepare letters of agreement, contracts, leases, memorandums of understanding and other documents and agreements as required.Strategic Human Resources Leadership*Manage, delegate, and prioritize the workload for direct reports, and perform the full scope of supervisory duties, including but not limited to interviewing, training, directing work, performance management, motivation, professional development, etc.*Oversee the management of all operational staff through mentorship and leadership of team leads.*Implement a strategic approach to staffing and employee lifecycle management to align human resources with operational needs and goals.*Lead change across the operations areas to effect more efficient and cost-effective operations; design, champion, and lead others through the process of change.*Foster a culture of inclusion, respect, transparency, and team spirit. Champion FHL's, the College's, and the University's commitment to diversity, equity, and inclusion in our workplaces and educational opportunities.Strategic Input *Contribute to the organizational strategic planning that will set the agenda for the future of FHL.*Lead the development of operations strategic plans with team leads and FHL's Director, ensuring alignment with FHL's plans. Implement, monitor, evaluate, and revise the operations plan as necessary to fulfill goals.*Support the diversification and growth of FHL's research and educational activities, and new opportunities for outreach and fundraising, through calculated operational changes and improvements.*Participate in FHL, college and university committees to provide strategic and operational advice and identify opportunities for linkages.Communication*Serve as the primary point of contact for internal stakeholders and College and UW for matters relating to FHL's operations.*Facilitate coordination and communication about support functions between all staff teams.*Respond to administrative and functional needs from other parts of the UW, including the College of the Environment and Central operations.*Collaborate with other senior staff who report to the Director.Other tasks and projects as assigned.As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.QualificationsRequired*BA or BS and/or other professional certification in a relevant field*Able to be on the FHL campus 5 days a week during business hours, and after hours when necessary to complete work or for operational emergencies*2 years of managerial experience, including allocating both human and material resources efficiently and effectively*2 years of complex, multi-faceted operations experience*2 years of experience in financial reporting, including budgeting and forecasting*Skills utilizing Microsoft Office suite (particularly Excel) and ability to learn new computing or software applications as necessary for the job*Advanced written and verbal communication skills*Commitment to supporting the FHL missionEquivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.Desired*Training or experience working in or with field stations or marine laboratories*Training or experience working in or with institutions of higher education*Documented knowledge of project management principles and practices*A demonstrated record of collaborative leadership and commitment to creating and sustaining inclusive, respectful, and diverse work teams*Proven ability to lead organizational change: overcoming resistance, creating ownership, and sustaining the change for the better*Possession of key management competencies, including conflict management, business negotiation, organization and decision-makingApplication Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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