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Ready to be the change at TD?
We're an innovator and leader in the change management space. When others look to change, they look to TD for inspiration and results. Across the bank, we're fast-tracking digital and agile culture transformation. Our legendary customer experience continues to guide us as we deliver groundbreaking projects and experiences. Want to be where the action is? Strategic change management is a valued and evolving discipline at TD, ready to take the organization and your career, to new heights. Want to shape the future? This is a strong and connected enterprise-wide change management community where you'll feel connected and challenged. You'll be busy, but never bored and your real passion for change will reap lasting rewards. See yourself shoulder to shoulder with enterprise leaders and industry influencers? We do too. This is a role where you're at the table, on industry panels and in your element. We support think time, planning and the value of connecting with peers, leaders and outside networks. There's a big appetite to raise the bar in this role. Change at TD is evolving and influencing at a rapid pace and we're looking for visionaries, just like you to be this change.
About this Role Are you recognized as a top-level change specialist, bringing significant breadth and depth of expertise to discussions and decision-influencing? Can you lead end-to-end change management efforts on highly complex projects that can significantly affect business segment teams and their partners? If so, this could be the career opportunity for you. We're seeking a leader to provide advisory services to executives and business leaders while governing strategic and complex enterprise change management across TD.
Reporting to the AVP, Change Methods & Practice, the successful candidate will be accountable for the following:
Develop and execute Enterprise change communications strategy
Engage stakeholders to architect a single voice for the Enterprise through provision of internal and external communications for Enterprise-wide change communications to ensure alignment of messages with the Enterprise change strategy and roadmap.
Execute complex change communication deliverables by articulating difficult concepts into a compelling message, and influencing direction while gaining alignment across senior stakeholders.
In addition, as a Senior Manager, Enterprise Change Management Communications, you will:
Act as the lead for higher risk, strategic and regulatory change projects or programs with significant enterprise impact
Lead a diverse range of working colleagues and partners to assess potential and actual complex change processes
Communicate difficult concepts, converting information into compelling business context and advice
Support, clarify and lead work packages including constraints and prioritizing customer experience
Conduct complex analysis to make recommendations, assess effectiveness of solutions and manage risk
Enable internal and external business operations compliance (e.g. financial, regulatory, other controls)
Assess, understand and recommend decisions to meet customer needs and quality experience
Engage appropriate partners and collaborate across TD to drive successful change and desired results
Solves unusual and ambiguous problems that can affect business and change outcomes/benefits
Be the change - a brand ambassador for change, your business and the bank, internally and externally
Job Requirements What can you bring to TD? Get our attention with your professional credentials and personal accomplishments and note these other key attributes we value:
Relevant Change Management accreditation's
Ten (10) or more years of related experience, working in a project environment in large organizations
Advanced knowledge of change management principles, industry standards and methodologies, project management, organizational and business transformation practices
Serve as the primary change lead for high risk and regulatory projects
Knowledge of risk management environment, standards and regulations
Skill in using software tools, applications (MS Office), data analysis methods and reporting techniques
Ability to negotiate and influence
Ability to communicate clearly, confidently and effectively in both oral and written form; ability to handle confidential information with discretion
Ability to work collaboratively and build relationships, succeed in a team and work independently
Ability to exercise good judgement in making decisions
Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.