George Mason University's University Life – Technology Services invites applicants for the position of Application Analyst. The individual will serve in the information technology capacity, support business objectives, and manage departmental systems and enterprise software. Specifically, the position will provide primary oversight for the applications within Career Services (Handshake system) with oversight and management of this system and departmental workstations and devices. The individual will be responsible for system administration as well as enterprise application support, ensuring system up-time as well as serve as a technical resource in business processes to the application usage. The position will manage the desktop and mobile devices to support events and business operations. The Application Analyst will ensure documentation for systems, and will document and maintain overall business flow.
George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
Serve as the subject matter expert (SME) on all components of the Handshake system, including overall system functionality, reporting, interfaces, and other modules;
Ensure all systems are managed and maintained in an industry compliant manner;
Ensure project and tasks are completed in a timely fashion;
Provide support for departmental events, both on site and at remote sites;
Develop and review documentation for processes and procedures;
Develop relationships with partners by working with them to optimize and enhance operations;
Evaluate software and trends to provide guidance on emerging technologies;
Liaison on behalf of the department to the Division and other University units.
Maintain responsibility for writing and editing documentation, including the creation of training materials, user manuals, presentations and other artifacts, as necessary;
Make recommendations based on business needs.
Bachelor's degree or equivalent work experience;
Demonstrated years of professional experience in supporting customers and processes;
Strong written and verbal communication skills including:
Experience in building user documentation and training processes
Experience in training diverse group of users
Proven experience in supporting a customer's experience with an enterprise system;
Proven experience in supporting staff devices including; desktop, and shared mobile devices;
Proven experience providing strategic leadership and oversight for enterprise systems;
Ability to work independently in a fast-paced, diverse environment;
Ability to multitask, problem-solve, be detail-oriented, and manage competing priorities;
Excellent customer service skills.
Strong project management skills;
Experience with systems planning, security principles, and general software management best practices;
Experience with assessing test scenarios, developing appropriate use cases/test plans, and preparing test data;
Ability to develop System Requirements for both new systems and enhancements/additional modules for existing systems.
Experience with API development to integrate disparate systems utilizing tools such as XML, JSON, etc.
Knowledge of scripting languages such as Python or Powershell.
Salary: Low to mid 60,000's
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 46664
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.