1. Responsible for the transition of practices that have completed a YCOS assessment. 2. Evaluates the effectiveness of operational procedures and makes immediate changes to facilitate the highest level of patient service and efficiency. Identifies issues that impede delivery of quality patient care; develops and implements short-term improvements and plans for long-term process improvements. 3. Creates and institutes standardized protocols consistent with the YM Practice Standards for Ambulatory Practices. 4. Partners with members of the leadership team to develop long-term objectives for the practice related to productivity, compliance, communication and patient satisfaction. 5. Monitors and analyzes monthly productivity statistics and key financial indicators to assess accuracy and effectiveness of processes, and identifies trends or items requiring immediate corrective action. 6. Monitors and enforces adherence to YM Policies and Procedures, Practice Standards, HIPAA regulations and Billing Compliance standards throughout all operational activities. 7. Oversees monitoring and adherence to customer service standards for staff members, addressing deficiencies as identified. Monitors patient satisfaction through surveys and other feedback mechanisms, utilizing such data to develop and institute requisite changes to improve performance. 8. Works with the clinical leadership and other key departmental clinical/administrative staff on matters relating to practice performance. 9. Provides leadership and direction to clinical staff where appropriate.
Preferred Education: Master's Degree in Business Administration or Master of Health Administration. Experience in a large physician practice, previous management/supervisory experience in a customer service environment or healthcare faculty practice setting.
Preferred Education, Experience and Skills: Master's Degree in Business Administration or Master of Health Administration. Experience in a large physician practice, previous management/supervisory experience in a customer service environment or healthcare faculty practice setting.
Required Skill/ability 5: Well-developed public speaking, presentation and facilitation skills.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Associate Director, YMA
Required Skill/ability 1: Well-developed critical thinking skills, with the ability to make independent and responsible decisions.
Required Skill/ability 4: Proven commitment to patient care.
Required Skill/ability 2: Ability to influence, change and inspire team members with a commitment to lead with honesty and integrity.
Bachelor's Degree with a minimum of seven years of experience or an equivalent combination of education and experience.
Internal Number: 57994BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.