UW Medicine's IT Services department is looking for an outstanding Analytics DataOps Manager to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!TWO Retirement plans to choose from - one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program - at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please click here.UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. The Analytics Group has a dual report into both ITS and UW School of Medicine and provides operational oversight for the major analytics platforms and tools at UW Medicine, and is a key support function as UW Medicine transitions towards value based health care. The Analytics Group is comprised of the Analytics Consulting Team, the Enterprise Development team and the Analytics Data Operations (DataOps) Team. These teams provide solutions across UW Medicine, although specifically for finance, operations, institutional quality improvement, research and clinical analytics. The Analytics DataOps Team is responsible for the end to end platforms supporting the data solutions we provide for enterprise data warehouse, reporting, visualization and decision support. The platforms include Epic Cogito, Microsoft SQL Server, Caradigm Intelligence Platform, Change Healthcare financial support and reporting tools, BOE, and Tableau, with ongoing efforts to consolidate and simplify this stack. The Analytics Group is seeking an experienced technology manager to fill the role of Analytics DataOps Manager ('Manager') in the midst of this transformation. The ideal candidate will have strong change management and technology team management abilities, with an excellent customer service mindset. Ideally, the candidate will have experience in ITIL/service management, application administration, Lean process improvement, Agile development and system consolidation. This Manager will need a high EQ and strong coaching abilities to assist in managing the many team changes throughout this process, with a minimal amount of disruption. The technical teams are highly competent, so technical direction is less critical, however the ability to ask good technical questions, challenge assumptions and learn quickly are vital. In addition, it will be helpful for the candidate to have a technical background in database management, reporting and visualization, cloud (Microsoft Azure preferrred), data delivery, and/or healthcare data.This position will collaborate with the business and clinical partners across UW Medicine to develop solutions that will support analysis of financial, operational, and strategic activities. The Manager needs to work with the many different partners, prioritize requests, communicate status and progress, and work across the organization to solve problems. The Manager will need to work with the technical operations teams at UWM ITS and UW IT, and with vendors to identify improvements to our services and opportunities to reduce costs overall. ITS is moving towards more ITIL-based operational processes and the Manager will need to define internal operational and service level agreements, as well as improve processes to meet these agreements. The position requires creativity and the ability to suggest innovative solutions to business problems. The Manager needs to manage multiple technical teams to optimize the collection and delivery of data across the enterprise.ITS also has a PMO, as well as Change Management and Release teams. The Manager will need to collaborate with all of these teams to align with their processes and demands. The Manager will also need to work with the many different business customers to organize their requests, communicate status and progress, set priorities and provide training. Finally, the Manager will need to support executive and operational governance groups and processes.UW Medicine is in the midst of several transformational programs which are changing the overall platforms for patient care and financial management, and Analytics is an active participant in those activities. In addition, the Analytics team is embarking on the development of a modern data warehouse and pursuing a cloud strategy where appropriate. The future analytics platform will undoubtedly look substantially different from our current state, and there is considerable change occurring across the multiple teams. The manager will need to manage technical teams throughout these changes, while proactively seeking out opportunities for greater efficiencies and effectiveness.Data analytics is a strategic function within UW Medicine with a large set of growing demands. The ability to deliver improved analytics, faster and at a lower cost is essential to both tactical and strategic success of UW Medicine overall. This role provides crucial support to UW Medicine and its partners for all of the major initiatives that require visualization or dashboards to deliver information to all levels of the organization and affect change. The analytics solutions developed by this role are used to support clinical, operational, and financial reporting and analysis and are key to the success of the organization as a whole. Adhering to best practices and standards helps support enterprise-wide goals and ensures data standardization across the enterprise.Responsibilities include:Data Services Delivery (35%)The Manager is responsible for development of the best practices, processes and tools by which our teams efficiently provide data solutions to the enterprise. Responsibilities include, but are not limited to: Manage, monitor and continuously improve Analytics data platforms, ensuring transparency and a high degree of customer service.Identify and document best practice process standards for data delivery of analytics services; ensure team members are trained and provide consistent service quality. Develop, manage and report against standards for data service delivery, including but not limited to development of Service Level Agreements, Operational Level Agreements, service metrics, service level targets, service dashboards, etc., in alignment with ITIL best practices.Identify and implement process improvements across the stack to improve the overall reliability, effectiveness, efficiency and consistency of the delivery of the data services, including documentation, simplification, standardization, automation and training.Partner with UW Medicine ITS TSO (Technical Services) and UW IT to improve the overall performance and total cost of ownership for the data platform(s) stack.Lead technical discussions and recommendations, ensuring that the long-term viability, performance and total cost of ownership are consistently considered for all decisions.Participate in Agile scrum and sprint planning meetings, as appropriate, supporting the needs of the team and program(s).Identify and make recommendations for strategic opportunities to improve data services.Personnel Management (20%)The Manager is responsible for managing and growing a team of professional data architects, data engineers, application administrators and other team members, in the delivery of data solutions. Responsibilities include, but are not limited to: Organize, lead, and motivate a team of data architects, data engineers, application administrators, database administrators, and others. Regularly review and assess staff performance; conduct annual reviews and ensure each FTE has an active development plan. Identify and put into place remediation plans to ensure optimal performance of staff and consultant business analysis resources. Understanding priorities, risks and constraints, assign staff to the activities within the team to best meet customers' needs and in consideration of staff members' professional development. Create processes and programs that encourage teamwork and collaboration. Develop, mentor, and grow people, build skill sets, establish career paths and succession plans. Identify gaps; recruit and retain top talent. Model the behaviors that are consistent with standards of UW Medicine, IT Services, and the Analytics group culture.Analytics Group Collaboration (20%)The Manager plays a key role in the ITS Services and Analytics management team. As such, this role's collaboration is critical to the development and continuous improvement of the Analytics group. Responsibilities include, but are not limited to: Partner with Analytics management team and ITS Services management teams to continuously improve organization. Working with colleagues, identify challenges and inter-team solutions. Coordinate activities and projects with other leaders/managers in IT Services where interdependencies exist.Customer Engagement (20%)The Manager's productive collaboration with his/her customer stakeholders is core to the success of the analytics team in the optimal delivery of projects and other work for UW Medicine's analytics clinical and business customers. The DataOps Manager will have regular interaction with management and leadership from across UW Medicine. Establishment of effective customer relationships is critical to the effectiveness of this role. Responsibilities include, but are not limited to: Build and maintain effective working relationships with analytics customers throughout business and clinical departments. Establish best practices, processes, customer service standards, and communications standards to ensure external customers have appropriate visibility to our internal service level agreements, and to the status of requests and projects. Improve and refine self-service materials, training supporting materials and communication tools for business partner leaders, analysts and developers. Support the development of data governance, data quality improvement and enterprise data standards across UW Medicine.Vendor Management (5%)The Manager may serve as a representative of UW Medicine, IT Services, and the Analytics group to multiple software and services vendors. Development of an appropriate relationship with the vendors serves to make efficient use of UW Medicine resources. Additionally, the DataOps function may have a role in the management of the Request for Quotations and Qualifications (RFQQ) and Request for Proposal (RFP) process for some Analytics procurements. Responsibilities include, but are not limited to: Serve as primary contact for the vendor Analytics counterpart for vendor project deliverables, vendor resource issues, and the delivery of application components during a project lifecycle. Collaborate with vendors to optimize assignment of appropriate resources in a timely manner. Ensure vendors fulfill contractual and other obligations to UW Medicine. Establish and maintain standards for procurement process within IT Services, aligning with department and organizational standards. Manage RFP/RFQQ process in coordination with contracts manager when specific needs arise.What you'll bring to the table: (minimum requirements) Bachelor's degree in Computer science, Information Systems, or related field or equivalent combination of education/experience.6+ years experience must include the following:4+ years' experience managing a technical team, preferably a team of size >15.4+ years' experience leading process and service improvements in a technical environment.4+ years' experience leading teams in a complex technical environment, while successfully partnering with other technical groups.3+ years' experience with ITIL and/or service management.The successful candidate will also have:Proven customer service orientation with a history of delivering high quality products on time.Demonstrated capability to forge effective partnerships with diverse business partners.Experience with project and program management.Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.Excellent written and oral communication abilities to translate complex issues into comprehensible ideas and concepts. Should have the ability to engage in active listening and convey a positive and professional image in person, on the telephone and through correspondence.Strong interpersonal skills to lead and motivate, through influence and direction, with the ability to work effectively with a diversity of personalities.Strong collaboration skills.Team building skills that provide leadership and structure to a group of high-performing technology professionals.Excellent negotiation and vendor management skills.Internal motivation to be action oriented and results driven Excellent oral, written and interpersonal communication skills, with the ability to convey a positive and professional image in person, on the telephone and in correspondence.Demonstrated excellent organizational skills with proven attention to detail.Ideally, you'll also have: (desired skills and experience)ITIL certification.3+ years' experience with data and reporting solution delivery.3+ years' experience working in Agile environments, ideally within a DevOps or DataOps framework.1+ years' experience working with large data sets.Ability to understand complex data models and schemas.Strong understanding of data warehousing concepts.Experience with formal project management methods.Previous experience in a healthcare environment and knowledge of the healthcare industry.What are some of the other tidbits that you might want to know?The individual in this position is expected to work normal daytime hours. However, significant off-hours and weekends may be needed to resolve problems and during implementation and maintenance activities. This individual is also expected to be available for call on a 24x7 basis as needed.Because of the physically separated sites for UW Medicine, this position requires the ability to quickly access sites, using personal and/or public means of transportation. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, downtown Seattle, and other facilities which are affiliated with UW Medicine.Ability to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on "Apply to this position".Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.#monster
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.