What you’ll be doing… You’ll be front and center, hands-on and contributing your creative energy, and the skills and experiences you’ve gained in your MBA program to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects that will help you grow both professionally and personally throughout the program. You'll learn from the best minds in the industry and improve your business strategy knowledge in an environment that’s dedicated to industry superiority.
In this role, you will have the opportunity to work with business unit leaders and functional leaders at the highest levels within Verizon to execute on a wide variety of strategic and transformative projects aimed at achieving the strategic and financial objectives of the business and preparing the business for the future.
As a Customer Experience MBA Intern, you may work in one of these areas:
Strategy - Work with a Strategy Manager or in a larger project team structure to deliver on the business results. You may be asked to craft customer experience strategies, drive customer experience projects, and conduct analytics across one or more Verizon Consumer Group functional units.
Digital Experience - Support strategy development for digital and engagement experiences. Work on new technology delivery initiatives and future proof experiences for our customers. Provide perspective on emerging industry trends and the competitive landscape to provide insight on ways to improve the customer experience and drive sales.
Business Transformation - Evaluate cost improvement initiatives through financial and economic analysis, driving business process improvements and efficiencies across different functions.
What we’re looking for... You’re a motivated self-starter. Never satisfied with the status quo, you’re always trying to beat a personal best. You thrive in a fast-paced environment where new challenges come up every day. You are flexible, dependable and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks.
You’ll need to have:
Current enrollment in an MBA program with a concentration in Marketing, Product Management, Strategy, Consulting, Data Analytics, Finance or a related field with an expected completion date between December 2020 and June 2021.
Four or more years of work experience in Corporate Strategy, Operations, Data Analytics, Management Consulting, Finance, Engineering, Marketing, Business Modeling, or a related field.
Authorization to work in the U.S. without restrictions or need for future sponsorship.
Even better if you have:
Strong analytical skills, communication, leadership and presentation skills.
Ability to work collaboratively in a fast-moving, team environment.
Proficiency in MS Office Suite of Products (Word, Excel, PowerPoint).
Knowledge of consumer products and markets.
Familiarity with e-commerce, customer experience, and business strategy.
Understanding of online metrics and Key Performance Indicators.
When you join Verizon... You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Internal Number: 529565
At Verizon, we don’t wait for the future. We build it. Our purpose is to deliver the promise of the digital world by enabling people, businesses and society to innovate and drive positive change. We create business value by earning customers’ trust, minimizing our environmental impact, and maximizing customer growth while creating social benefit through our products and services. Verizon is far and away the established leader in 4G LTE wireless networks. But “established leadership” isn’t enough. So we’re surging ahead to build game-changing 5G networks more powerful than anything that has come before.