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Posted Job Title
Online Course Manager
Job Profile Title
Job Description Summary
Penn Engineering is looking for talented online course managers with computer science and/or online learning experience to oversee multiple courses for the Masters of Computer and Information Technology (MCIT) Online degree program.
Launched in early 2019, the MCIT Online program brings an Ivy League computer science education to students around the world. As part of Penn Engineeringâ™s commitment to high quality education, each online course is supported by a team that includes faculty, staff and teaching assistants. The Online Course Manager will join the Course Infrastructure and Operations team and work directly with Penn Engineering faculty to deliver high-quality, at-scale computer science instruction.
Having direct responsibility for the day-to-day operations of up to three semester-length MCIT courses (up to 300 student enrollments per course), the Online Course Manager will be responsible for ensuring the course is delivered in a manner consistent with the policies set forth by Penn Engineering Online and the instructor. Duties include: hiring, training and supervising the course TA team in partnership with the instructor; providing TA back-up support if needed by leading recitations, holding office hours and grading homework ( only if manager has computer science expertise); ensuring critical course deadlines are met; managing administrative processes; streamlining communication and providing excellent customer service to faculty, TAs and students by responding to their questions in an accurate, timely and professional manner.
Additionally, the Online Course Manager will become an expert in the course technologies, which include the content management system, auto-grading tools for coding assignments and various plug-ins. The Course Manager will troubleshoot any issues that arise and ensure they are functioning properly at all times.
May require hours worked outside of normal schedule.
Manage the day-to-day operations of up to three semester-length MCIT courses (up to 300 student enrollments per course). Work directly with the faculty and TA teaching team to ensure the course is delivered according to the established facilitation guide and online policies. Specifically, work with the instructional design team to prepare the course for launch, lead weekly course meetings, manage all administrative processes, maintain documentation in project management systems on course updates, revisions and issues, consume and analyze feedback reports from various streams and share with the course team, and answer questions from the course team via Slack.
Work with the faculty to recruit, train and monitor the teaching staff for each course. Specifically, manage the TA hiring process, coordinate payroll, manage the TAsâ™ daily interactions with students, ensure TAs and graders are completing their work according to the course expectations/deadline guide and serve as the first point of support for all questions from the TAs.Â
Having a thorough understanding of the content management system and online technologies such as autograding tools and third party plug-ins, maintain and troubleshoot all technology and train others how to use the tools.
Manage all course-related communication to the students. Specifically, moderate the discussion board, respond within 24hrs to emails through a ticketing system and draft all student announcements in consultation with the teaching team.Â
Maintain a course improvement and revision tracking spreadsheet and prepare a revision plan for review by the instructor and senior leadership. Work as part of a team, that includes other Online Learning staff, to implement the revision plan.Â Â
As a member of the Online Learning Office, consult regularly with the course development team to share best practices andÂ brainstorm new possibilities for at-scale degree courses.Â
Other duties as assigned
A Bachelor's degree and 2-3 years of experience, or an equivalent combination of education and experience, are required. Formal computer science training and/or experience in higher education online learning is strongly preferred.
Office, Library, Computer Room
Typically sitting at a desk or table
Job Location - City, State
Department / School
School of Engineering and Applied Science
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Internal Number: JR00008754
About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn's history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.