Summary of Duties: This position works in support of WSU's campus card (CougarCard) information systems and users, performs standard consulting, analyzing, programming, system administration, maintenance, installation, project management and technical support of CougarCard related software, hardware, and systems, with direction and guidance from senior CougarCard staff. Under the general direction of the Information Technologies Consultant, consult with administrative areas, colleges and departments on all University campuses to assess their CougarCard-based service needs. Assist and support the Information Technologies Consultant to design solutions (card, mobile, biometric, etc.) to meet those needs. In collaboration with CougarCard Center departmental partners (i.e.; Facilities Services, Information Technology Services, etc.) assist the Information Technologies Consultant to develop and manage installation and implementation projects for campus card-based services designed to meet the needs of University operational units and their customers. Assist the Assistant Director, CougarCard Center Manager, and other departmental technical staff to provide system administration to CougarCard related servers and databases. Provide problem and troubleshooting technical support for the University's campus card system and campus card-based services and coordinate problem resolution. Assist and support the Information Technologies Consultant in the support and maintenance of the University's campus card system, its peripheral devices and the campus ID card production system in collaboration with the Assistant Director, CougarCard Center Manager and other departmental technical staff.
The scope of this position is limited to current and potential new CougarCard-related software, hardware, processes, and systems. As an entry level position, it is expected that an employee starting in this position will be learning the practical application of at least some of the various duties and tasks performed by this position.
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus.
U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with i...ts Community Engagement Classification.
WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.