Position Summary: Applies specialized skills as a seasoned professional with advanced understanding of analytical practices, policies, and procedures related to postsecondary curriculum alignment (i.e., transfer articulation) and college student transfer.
Coordinates direct services and program partner support for the Articulation System Stimulating Interinstitutional Student Transfer (ASSIST), an intersegmental program based on shared objectives across the University of California (UC), California State University (CSU), and California Community Colleges (CCC) systems to facilitate student transfer among the state's public colleges and universities. Serves in a lead role for in-depth program analysis, planning, and implementation, especially with regard to the ASSIST public website and database system. Develops and/or administers ASSIST processes, procedures, and policies; lends expertise to shape recommendations on general ASSIST management strategies. Exercises judgment in selecting approaches, methods, and evaluation criteria for obtaining forward-thinking solutions that address ASSIST stakeholder needs and policy requirements. Primarily deals with issues, proposals, and projects that are complex or unique in nature and of high impact. Cultivates and maintains collaborative, service-oriented relationships with representatives of educational institutions and other organizations involved in postsecondary curriculum design and alignment. Prepares and issues policy communications and reports to specific stakeholder groups. Assumes delegated team lead responsibilities, under guidance from the ASSIST Program Director.
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Serves as the lead coordinator of ASSIST program services and system support, with delegated team lead responsibilities as well as primary responsibilities in technical/policy project management; also serves as the program liaison between ASSIST and its technical system vendor.
Leads and directs a wide variety of projects and follows through with all levels of the ASSIST team and relevant stakeholders across the UC/CSU/CCC systems and beyond. Collaborates with program partners to coordinate the development, implementation, and monitoring of new ASSIST processes, procedures, and system functions, especially with regard to policy change management or new system release management.
Oversees and reports to the ASSIST Program Director on the technical vendor's performance relative to program objectives, statements of work, and commonly accepted agile software development metrics. Prioritizes, monitors, and tracks the timely resolution and completion of service/system issues reported through project management software.
Communicates user stories, use cases, and workflow requirements to technical vendor as well as resulting outcomes to other ASSIST staff. Coordinates the release of ASSIST data to authorized internal and external downstream users. Establishes and maintains system integration points between ASSIST and its program partners.
Develops proposals and recommendations to guide and support a broader strategic direction for the ASSIST program. Makes high-level contacts of a sensitive nature with designated stakeholders, requiring discretion and diplomacy in order to negotiate with or persuade representatives operating within the ASSIST governance structure to adopt proposed solutions or program/process recommendations.
Job Requirements Bachelor's degree in education, public policy, or other related area and at least four years of experience in higher education, with a preference for admissions, curriculum, articulation or related experience; or an equivalent combination of education and experience.
Strong ability to work independently as well as with a team of support staff.
Thorough knowledge of organizational/change initiative processes, protocols, and procedures.
Advanced analytical/problem-solving skills, with strong ability to conceptualize innovative, forward-thinking solutions.
Solid content expertise in postsecondary curriculum alignment (i.e., transfer articulation), academic preparation, and/or higher education policy.
Advanced knowledge of applicable policy analysis techniques, especially within a college student transfer and academic preparation context.
Advanced project management skills and ability to multi-task with demanding timeframes.
Strong communication and interpersonal skills to communicate effectively with all levels of staff and to influence, both verbally and in writing.
Ability to work well and proactively with diverse stakeholders and constituencies with varying service needs and varying levels of technical expertise.
Ability to use discretion and maintain confidentiality.
Advanced knowledge of common computer application programs (e.g., Microsoft Office suite). Required
Knowledge of the California public higher education systems, especially with regard to college student transfer procedures and policies.
Experience with database management systems and project management software. Preferred
About us The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.